Customer Service Director

3 weeks ago


New Bern, North Carolina, United States Food Lion Full time
Job Description

We are seeking a PT Customer Service Leader to join our team at Food Lion As a key member of our front-end team, you will play a critical role in delivering exceptional customer service and creating a positive shopping experience for our customers.

This is an excellent opportunity for someone who is passionate about customer service, has strong communication skills, and is able to work effectively in a fast-paced environment. The ideal candidate will be able to provide fast, easy, flexible, and friendly service to our customers, while also maintaining high levels of productivity and efficiency.

Responsibilities

• Greet each customer and use their name whenever possible

• Assist customers with purchases, answering questions and addressing concerns as needed

• Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders, and Coinstar

• Report any register malfunction to the Customer Service Manager or place service calls in an efficient manner

• Perform other duties as assigned by management

Requirements

• High school graduate or equivalent preferred

• Effective communication and customer service skills

• Ability and willingness to learn multiple tasks and technical requirements of the job

Benefits

• Competitive salary range: $32,000 - $45,000 per year, based on location and experience

• Opportunities for professional growth and development

• Comprehensive benefits package, including medical, dental, and vision insurance

About Us

Food Lion is a leading grocery retailer that provides easy, fresh, and affordable shopping experiences to the communities we serve. We are committed to providing equal employment opportunities to all associates and applicants for employment, and we offer a supportive and inclusive work environment.

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