Housing Central IT Assistant

1 week ago


Miami, Florida, United States Florida International University Full time
Job Summary

The Student Housing IT Assistant position is a key member of the Housing and Residential Experience department. The successful candidate will work collaboratively with the IT Assistant Director and other staff members to ensure effective and efficient delivery of services and information.

The Housing IT Student Assistant will serve as a resource for staff, residents, families, and other campus community members, providing support and guidance on technology-related matters.

The ideal candidate will be knowledgeable of and able to communicate Housing and Residence Experience procedures and policies to residents, specifically around technology.

Key Responsibilities
  • Serve as a first point of contact and assist with resolution of internet connectivity issues (WiFi and Ethernet)
  • Provide preventative maintenance for computers, printers, Digital Signage, and technology across department buildings
  • Organize inventory and track items in storage space, computers, and valuable assets
  • Provide updates to integrated systems
  • Complete special projects as assigned by IT Assistant Director
  • Provide hardware and software support to Housing staff
  • Replace batteries in locks
  • Check tickets submitted by students and staff
  • Troubleshoot issues with locks
  • Surplus items not needed
  • Be good stewards of assets such as tools and other equipment
  • Facilitate equipment requests
  • Help users in multi-purpose rooms setup and use the technology
  • Update IT procedures manual on an on-going basis
  • Troubleshoot issues with electronic key boxes
  • Troubleshoot issues with Toshiba printers
Customer Service Responsibilities
  • Expected to maintain a positive attitude that is welcoming to residents/guests and supportive of the University and the department
  • Expected to provide excellent customer service to students and parents by phone, email and in person regarding any housing and residence experience questions, concerns, and requests around technology
  • To uphold and maintain confidentiality with sensitive student information
  • Expected to maintain a high level of professionalism in communication with residents, staff, and guests
  • Familiar with the different offices and services available to students at the University in order to make appropriate referrals to residents in regards to technology
  • Wear department provided polo shirt and name tag
  • Expected to be attentive to their staff email and Microsoft Teams
  • Expected to use 2-way radios as needed
  • Expected to use Engage App to troubleshoot locks in Tamiami Hall


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