Parts Counter Associate

23 hours ago

Columbus, Indiana, United States P4 Automotive Full time
Job Summary

Columbus Auto Group is seeking an experienced and customer-focused Parts Counter Associate to join our team. As a key member of our parts department, you will be responsible for providing exceptional customer service, identifying and sourcing parts, and processing orders efficiently.

Key Responsibilities
  • Customer Service:
    • Greet customers in a friendly and professional manner, providing exceptional customer service.
    • Assist customers in identifying and sourcing the right parts for their vehicles, considering make, model, and specific requirements.
    • Answer customer inquiries, provide product information, and offer recommendations.
    • Process customer orders, ensuring accuracy and efficiency.
  • Parts Identification and Sourcing:
    • Utilize parts catalogs, manuals, and computerized systems to identify and locate required parts.
    • Use effective research methods to find parts for older or rare vehicle models.
    • Collaborate with the parts department team and suppliers to source parts that are not in stock.
    • Provide accurate pricing and availability information to customers.
  • Order Processing and Documentation:
    • Enter customer orders accurately into the computer system, ensuring all necessary details are recorded.
    • Coordinate with the parts department staff to fulfill orders promptly.
    • Prepare invoices and process payments, adhering to established procedures.
    • Maintain proper documentation and recordkeeping of parts transactions.
  • Technical Assistance and Support:
    • Provide technical guidance and support to customers and staff, answering questions and troubleshooting issues related to parts.
    • Collaborate with service advisors and technicians to ensure accurate parts selection for repairs.
    • Keep up to date with the latest automotive technologies and advancements in parts to provide relevant information and assistance.
  • Inventory Management and Maintenance:
    • Assist in maintaining accurate inventory records and stock levels.
    • Monitor inventory levels and communicate stock needs to the parts department manager.
    • Assist with receiving and inspecting incoming parts shipments.
    • Keep the parts counter and surrounding area clean, organized, and presentable.
Requirements
  • Previous experience in an automotive parts counter role or a related position is preferred.
  • Strong knowledge of automotive parts and accessories.
  • Excellent customer service and communication skills.
  • Detail-oriented with the ability to handle multiple tasks efficiently.
  • Proficient in using computer systems and parts lookup tools.
  • Strong problem-solving skills and the ability to provide accurate parts information and recommendations.
  • Ability to work in a fast-paced, customer-focused environment.
  • Familiarity with dealership management systems (DMS) is advantageous.

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