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Parts Counter Associate

2 months ago

Columbus, Indiana, United States P4 Automotive Full time
Job Description

Company Overview

P4 Automotive is a leading automotive group with a strong commitment to customer satisfaction and employee growth. We are seeking a highly skilled and customer-focused Parts Counter Associate to join our team.

Job Summary

The Parts Counter Associate will serve as the primary point of contact for customers and internal staff seeking automotive parts and accessories. This role requires excellent customer service skills, a strong knowledge of automotive parts, and the ability to provide accurate and efficient assistance to fulfill parts requests.

Responsibilities

  • Customer Service:
    • Greet customers in a friendly and professional manner, providing exceptional customer service.
    • Assist customers in identifying and sourcing the right parts for their vehicles, considering make, model, and specific requirements.
    • Answer customer inquiries, provide product information, and offer recommendations.
    • Process customer orders, ensuring accuracy and efficiency.
  • Parts Identification and Sourcing:
    • Utilize parts catalogs, manuals, and computerized systems to identify and locate required parts.
    • Use effective research methods to find parts for older or rare vehicle models.
    • Collaborate with the parts department team and suppliers to source parts that are not in stock.
    • Provide accurate pricing and availability information to customers.
  • Order Processing and Documentation:
    • Enter customer orders accurately into the computer system, ensuring all necessary details are recorded.
    • Coordinate with the parts department staff to fulfill orders promptly.
    • Prepare invoices and process payments, adhering to established procedures.
    • Maintain proper documentation and recordkeeping of parts transactions.
  • Technical Assistance and Support:
    • Provide technical guidance and support to customers and staff, answering questions and troubleshooting issues related to parts.
    • Collaborate with service advisors and technicians to ensure accurate parts selection for repairs.
    • Keep up to date with the latest automotive technologies and advancements in parts to provide relevant information and assistance.
  • Inventory Management and Maintenance:
    • Assist in maintaining accurate inventory records and stock levels.
    • Monitor inventory levels and communicate stock needs to the parts department manager.
    • Assist with receiving and inspecting incoming parts shipments.
    • Keep the parts counter and surrounding area clean, organized, and presentable.

Requirements

  • Previous experience in an automotive parts counter role or a related position is preferred.
  • Strong knowledge of automotive parts and accessories.
  • Excellent customer service and communication skills.
  • Detail-oriented with the ability to handle multiple tasks efficiently.
  • Proficient in using computer systems and parts lookup tools.
  • Strong problem-solving skills and the ability to provide accurate parts information and recommendations.
  • Ability to work in a fast-paced, customer-focused environment.
  • Familiarity with dealership management systems (DMS) is advantageous.