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Automotive Parts Specialist
2 months ago
Competitive Weekly Salary with Bonus Opportunities
Are you seeking a fulfilling career rather than just a job?
Do you enjoy assisting customers?
Are you interested in a company that values your growth?
If you answered YES to any of these questions, this position may be the perfect fit for you.
P4 Automotive is dedicated to excellence and is currently looking for exceptional talent to join our parts department team.
We take pride in nurturing our employees and promoting from within.
P4 Automotive offers:
- Competitive Weekly Salary
- Monthly Bonus Opportunities
- Comprehensive Medical, Dental, & Vision Insurance
- 401k Retirement Plan
- Paid Time Off
- Employee Discounts on Vehicles & Services
- Opportunities for Advancement
On-the-job training provided.
The Automotive Parts Specialist at P4 Automotive acts as the primary contact for customers and internal personnel seeking automotive parts and accessories. This role demands outstanding customer service skills, a robust understanding of automotive components, and the capability to deliver precise and efficient assistance in fulfilling parts requests.
Key Responsibilities:
- Customer Service:
- Welcome customers warmly and professionally, ensuring exceptional service.
- Assist customers in identifying and sourcing the appropriate parts for their vehicles, taking into account make, model, and specific needs.
- Respond to customer inquiries, provide product details, and make recommendations.
- Process customer orders with accuracy and efficiency.
- Parts Identification and Sourcing:
- Utilize parts catalogs, manuals, and computerized systems to identify and locate necessary components.
- Employ effective research techniques to find parts for older or rare vehicle models.
- Collaborate with the parts department team and suppliers to source out-of-stock items.
- Provide customers with accurate pricing and availability information.
- Order Processing and Documentation:
- Accurately enter customer orders into the computer system, ensuring all relevant details are captured.
- Coordinate with parts department staff to fulfill orders promptly.
- Prepare invoices and process payments, following established protocols.
- Maintain proper documentation and records of parts transactions.
- Technical Assistance and Support:
- Offer technical guidance and support to customers and staff, addressing questions and troubleshooting parts-related issues.
- Work closely with service advisors and technicians to ensure correct parts selection for repairs.
- Stay informed about the latest automotive technologies and advancements in parts to provide relevant information and assistance.
- Inventory Management and Maintenance:
- Assist in maintaining accurate inventory records and stock levels.
- Monitor inventory levels and communicate stock requirements to the parts department manager.
- Help with receiving and inspecting incoming parts shipments.
- Keep the parts counter and surrounding area clean, organized, and presentable.
Qualifications:
- Previous experience in an automotive parts counter role or a related field is preferred.
- Strong knowledge of automotive parts and accessories.
- Excellent customer service and communication abilities.
- Detail-oriented with the capacity to manage multiple tasks efficiently.
- Proficient in using computer systems and parts lookup tools.
- Strong problem-solving skills and the ability to provide accurate parts information and recommendations.
- Able to thrive in a fast-paced, customer-focused environment.
- Familiarity with dealership management systems (DMS) is advantageous.