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Client Support Specialist

2 months ago

Chicago, Illinois, United States The Bail Project Full time
Job Title: Client Support Specialist

We are seeking a highly motivated and detail-oriented Client Support Specialist to join our team at The Bail Project. As a Client Support Specialist, you will play a critical role in providing support to our clients, ensuring they receive the necessary resources and services to navigate the pretrial process.

Key Responsibilities:
  • Triage and respond to client requests for supportive services in a timely and effective manner
  • Assist clients with coordinating transportation to court and connecting them with community resources
  • Engage with community partners to identify and address gaps in service delivery
  • Collect and analyze data to inform program development and improvement
  • Collaborate with the Operations Manager to ensure seamless communication and coordination with clients and stakeholders
Requirements:
  • Strong communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Experience working with diverse populations and communities
  • Knowledge of the pretrial process and bail system
  • Proficiency in Salesforce and other software applications
What We Offer:
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • The satisfaction of working for an organization dedicated to social justice and reform

We are an equal opportunity employer and welcome applications from diverse candidates. If you are passionate about social justice and committed to making a difference, we encourage you to apply.