IT Support Specialist

2 weeks ago


Dallas, Texas, United States PrideStaff Full time

PrideStaff is seeking a dedicated IT Support Specialist to enhance our team. This role involves the assembly, configuration, and testing of computer systems. If you possess relevant experience, we encourage you to explore this opportunity further.

Position Overview: This role is entirely onsite.

Compensation: $20/hr

Key Responsibilities:

  • Assemble, configure, and validate system setups, also referred to as the installation process.
  • Construct hardware components and sub-assemblies following established assembly guidelines and protocols.
  • Set up, diagnose, and evaluate supported hardware and software.
  • Establish, troubleshoot, and assess network infrastructure, including switches, routers, and wireless access points.
  • Complete project checklists and tasks to ensure timely system build deliveries.
  • Prepare and package system builds for distribution.
  • Collaborate with Installation and Project Management teams to prioritize system build tasks.
  • Adjust to evolving system build priorities to meet delivery timelines.
  • Document assembly instructions and procedures for system builds as necessary.
  • Configure system builds with both proprietary and non-proprietary software and services.
  • Stay informed about the latest hardware and software applications, sharing insights to enhance product performance, reliability, and functionality.
  • Contribute to special initiatives aimed at improving installation processes, guides, and system build checklists.
  • Work alongside Installation, Training, and Support teams to create and update technical documentation and knowledge base entries.
  • Take responsibility for personal skill development and technical knowledge regarding existing and new products and features.
  • Collaborate with Installation team members to identify and implement innovative methods to automate and streamline the setup process.

Qualifications:

  • 1-2 years of experience in a dynamic corporate environment is preferred.
  • An Associate degree in Computer Science is preferred or equivalent education/work experience.

Compensation / Pay Rate: Up to $20.00



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