Front Desk Associate

4 weeks ago


Lexington, Kentucky, United States Superhost Hospitality Management LLC Full time
Job Description

As a Front Desk Agent with Superhost Hospitality, you will be the face of our establishment, providing exceptional service to our guests. Your responsibilities include:

  • Greeting guests upon arrival and ensuring a smooth check-in process.
  • Assisting guests with inquiries, providing information about hotel facilities, services, and local attractions.
  • Handling reservations, cancellations, and guest inquiries with professionalism and efficiency.
  • Managing and resolving guest concerns or issues promptly and courteously.
  • Coordinating with other hotel departments to ensure seamless guest experiences.

What We're Looking For:

We are seeking an individual with the following attributes:

  • Communication Skills: Excellent verbal and written communication skills.
  • Customer Service: A passion for delivering outstanding customer service.
  • Problem Solving: Ability to handle guest issues with tact and diplomacy.
  • Team Player: Collaborative mindset to work effectively with colleagues.

Additional Requirements:

  • Must be able to commute.
  • Availability for varying shifts, including evenings, weekends, and holidays.

What to Expect in Your First Few Months:

In your initial phase, you will undergo comprehensive training to familiarize yourself with our hotel systems and procedures. Working closely with your team, you'll gain hands-on experience in managing guest interactions, handling reservations, and resolving issues. You'll contribute to creating a positive and welcoming atmosphere for our guests.

The Perks of Working for Us:

  • Comprehensive benefits package, including health, dental, vision, and 401(k) for eligible positions.
  • Exclusive travel discounts at our hotel partners and franchises worldwide.
  • Participation in our Wellness program to support your overall well-being.
  • On-demand pay opportunities for instant access to earnings between paychecks.
  • Access to a leadership development program and diverse growth opportunities.
  • Inclusive work culture with the chance to be part of our Culture Committee, contributing to a positive and diverse workplace environment.

About Superhost Hospitality:

People Focused. Performance Driven.

With over 40 years of industry expertise, Superhost Hospitality is committed to Corporate Excellence and Social Responsibility. Our portfolio of dynamic assets, associated with industry-leading brands, prioritizes unwavering service commitment. This approach ensures customer loyalty, attracts exceptional associates, and positions us as a top performer in the industry. Our people-centric culture focuses on attracting, developing, and retaining the best talent, fostering a great work experience, and supporting career advancement.


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