Patient Advocacy Specialist

2 weeks ago


Stafford, Texas, United States Memorial Hermann Health System Full time

Overview
At Memorial Hermann Health System, we are dedicated to providing exceptional healthcare experiences while ensuring high-quality, efficient care for all community members.

We believe that a supportive environment for our employees fosters a culture of excellence, where they can deliver outstanding service with a focus on safety, compassion, and personalization.

Position Summary
This role is pivotal in facilitating communication between patients, their families, and the hospital's administrative staff. The Patient Relations Representative serves as a crucial point of contact for patients seeking assistance with concerns, issues, and unmet expectations.

Key Responsibilities
- Act as a primary liaison for patients and families, addressing their concerns in collaboration with hospital staff and physicians.
- Clarify and explain hospital policies and procedures that impact patient care and treatment.
- Proactively investigate and resolve issues raised by patients and families.
- Ensure adherence to safety protocols for patients, staff, and visitors, complying with all organizational policies and standards while managing resources effectively.

Professional Development
- Engage in continuous education and skills enhancement to support personal and departmental goals, contributing to the overall success of the organization.
- Serve as a mentor and resource for less experienced colleagues.

Other responsibilities may be assigned as necessary.



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