Front Desk Ambassador
3 weeks ago
Eden Roc Miami Beach, a renowned oceanfront resort, is seeking a skilled Front Desk Ambassador to join our team. As a key member of our hospitality staff, you will be responsible for providing exceptional service to our esteemed guests, ensuring a warm and welcoming atmosphere, and creating unforgettable experiences.
Key Responsibilities:
- Guest Greeting: Greet guests with a friendly demeanor, ensuring a positive first impression.
- Luggage Assistance: Assist guests with their luggage, providing prompt and efficient service.
- Information Provision: Provide information about hotel amenities, services, and local attractions, helping guests make the most of their stay.
- Room Escort: Escort guests to their rooms, explaining the features and facilities, ensuring a smooth transition.
- Message Delivery: Deliver messages, packages, and other items to guest rooms, maintaining a high level of discretion.
- Transportation Coordination: Coordinate transportation arrangements for guests as requested, ensuring a seamless experience.
- Lobby Maintenance: Maintain a neat and organized lobby area, creating a welcoming atmosphere.
- Anticipatory Service: Anticipate and fulfill guests' needs, ensuring a memorable stay.
Requirements:
- Experience: One year prior Guest Services/Bell experience preferred.
- CDL License: Valid CDL license where applicable.
- Local Knowledge: Familiarity with local area and attractions.
- Language Proficiency: Read, write, and speak English fluently.
- Communication Skills: Ability to communicate effectively with the public and other employees.
Salary: The estimated salary for this position is $40,000 - $55,000 per annum, depending on experience. Benefits: Davidson Hospitality Group offers a rich benefit program, including medical coverage, dental and vision coverage, 24/7 Teledoc service, free maintenance medications, pet insurance, hotel discounts, tuition reimbursement, paid time off, and a 401K match. Working at Eden Roc Miami Beach: Join our team and be part of our commitment to delivering exceptional guest experiences. Apply now and embark on a rewarding hospitality career where you'll have the opportunity to make a positive impact on our guests' stays and create lasting memories.
EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
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