Salesforce Administrator
2 weeks ago
Miller Kaplan is seeking a highly skilled Salesforce Administrator to join our team. As a key member of our department, you will be responsible for managing and optimizing our CRM system, ensuring seamless user experience and optimal performance.
Key Responsibilities:- Manage user and license management, including new user setup, roles, profiles, permissions, and sharing rules.
- Configure Salesforce changes, including flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports.
- Manage sandbox environment and production deployments using changesets.
- Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience.
- Identify unused or underutilized platform features.
- Create a platform roadmap and define priorities, liaising with stakeholders.
- Communicate platform changes to end users and stakeholders.
- Manage data quality, implementing rules and automation as needed.
- Perform proactive system maintenance, including Security Reviews, Release Updates, Health Check, and Optimizer.
- Handle user support tickets.
- Monitor and improve user adoption.
- Provide new user and ongoing user training.
- Develop technical and end-user documentation.
- Work with integrated applications.
- Perform other related duties and projects as assigned.
- Bachelor's degree (or equivalent experience).
- Experience with Pardot/Marketing Cloud Account Engagement or other Marketing Automation tools.
- Experience working with a consulting partner to deliver projects.
- Strong Salesforce product knowledge and at least 3+ years of Salesforce Administration hands-on experience with Sales Cloud, Pardot, and Digital Experiences.
- Experience in change management and governance.
- Experience training end users and key stakeholders.
- Trailhead Badges/Super Badges.
- Certified Salesforce Administrator.
- Proactive attitude to platform enhancements.
- Ability to translate requirements into technical solutions.
- Strong communication skills.
- Competitive salary: $100,000 - $110,000 annually.
- Generous paid time off.
- Comprehensive healthcare.
- Flexible spending accounts and health savings accounts.
- Employee assistance program.
- Hybrid and remote flexibility.
- Insurance benefits.
- Dependent care and pet insurance.
- Bereavement paid time off.
- Sabbatical and personal leave options.
- Social events.
- Referral bonuses.
- Commuter benefits.
- Professional development.
- Retirement plans.
- Support for professional certifications.
- Leadership development and mentorship.
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Salesforce Administrator
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