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Vice President of Enterprise Salesforce Solutions
2 months ago
At Premier America Credit Union, we're committed to serving our members by making it easier to meet their needs and reach their dreams. We're seeking a talented Vice President of Enterprise Salesforce to join our team and drive our strategic vision for Salesforce platforms across the enterprise.
Overview:The Vice President of Enterprise Salesforce will be responsible for developing and leading the strategic vision for Salesforce platforms across the enterprise. This senior leader will drive the architecture, implementation, integration, and optimization of Salesforce solutions, ensuring alignment with the company's business goals. The VP will lead cross-functional teams, foster collaboration between business and technical stakeholders, and act as the enterprise Salesforce expert, advocating for its adoption and effective usage to drive revenue, enhance customer experience, and improve operational efficiency.
Key Responsibilities:- Technical Proficiency: In-depth understanding of Salesforce Financial Services Cloud, Sales Cloud, Service Cloud, and MuleSoft.
- Contact Center, Branch, and Back-office Optimization: Assist in the optimization to improve efficiency, productivity, and member satisfaction.
- Performance Monitoring and Analytics: Establish key performance indicators (KPIs) and metrics to track the performance of Salesforce leveraged channels.
- Vendor Management: Experience in managing relationships with technology vendors and third-party service providers.
- Leadership Skills: Strong leadership capabilities to manage a team of technical professionals responsible for designing, implementing, and maintaining contact center and digital solutions.
- Project Management: Proficiency in project management methodologies (both Agile and Waterfall) to oversee the successful implementation of technology initiatives.
- Communication Skills: Strong verbal and written communication skills to effectively convey technical concepts to technical and non-technical stakeholders.
- Member Focus: A member-centric mindset focused on delivering exceptional experiences through contact center and digital technology solutions.
- Strategic Planning: Develop and execute the strategic roadmap for Salesforce, aligning with business objectives and ensuring scalability for future growth.
- Technology Leadership: Provide leadership and direction to teams responsible for CRM.
- Cross-Functional Collaboration: Collaborate with cross-functional teams including marketing, sales, member ops, lending, IT, and operations to ensure alignment of digital and contact center initiatives with broader organizational goals.
- Risk Management and Compliance: Assess and mitigate risks associated with digital and contact center technologies, including cybersecurity threats, data privacy concerns, and regulatory compliance requirements.
- Budgeting and Resource Allocation: Develop and manage budgets for Salesforce technology initiatives, ensuring effective allocation of resources to support strategic priorities and achieve desired outcomes.
- Continuous Improvement: Foster a culture of continuous improvement by encouraging innovation, experimentation, and learning within the digital and contact center technology teams.
- A minimum of 10 years of relevant professional experience in Salesforce products and solutions.
- A minimum of 5 years with Financial Services experience.
- Bachelor's or Master's degree from an accredited college or university in computer science or relevant field.
- Salesforce certifications (e.g., Salesforce Certified Administrator, Salesforce Certified Architect) are highly preferred.
- PMP, ITIL, or Agile certification a plus.
- The ability to motivate or influence internal or external senior-level professionals is a critical part of the job, requiring a significant level of influence and trust.
- A knowledge of vendors such as Q2, Jack Henry, Salesforce, ServiceNow, JIRA, LucidCharts, Smartsheets, MuleSoft, O365, AWS, AZURE, Alkami, Lumen, Cisco, Avaya, Five9's, Twilio, Genesys, Talkdesk, Nice, Collabrio, Verint, Einstein, ChatGPT, Watson, Alexa, Siri is an asset.
- Competitive pay.
- Subsidized health care including medical, dental, and vision.
- FSA and HSA.
- Company-Paid Life and A&D insurance.
- Discounts on loans (must be a member).
- Paid Vacation, Holiday, and Sick time.
- 401k Retirement Saving Plan with a 6% safe harbor employer match.
- Educational Assistance Program and more.
