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Global Market Operations Relationship Manager

2 months ago


Charlotte, North Carolina, United States Bank of America Full time

Job Summary

As a key member of the Bank of America team, you will serve as a liaison between Core Settlement Operations and our Fixed Income Prime Broker client base. Your primary responsibility will be to escalate and resolve trading issues in a timely manner across various markets, including DTC, Canada, US Fed Settlements, and Fed Mortgage settlement markets.

Key Responsibilities:

  • Timely response to client queries regarding settlement issues/status
  • Liaising with internal departments to ensure timely resolution of client fails
  • Proactive coordination of partial and full pair-offs and cash and position postings
  • Ownership of intraday settlement escalations, coordinating escalations and resolution of issues between Core Settlement Operations and Clients
  • Responsible for reviewing and distributing intraday client reporting of open items, fails, and unmatched trades daily
  • Fails reconciliation and resolution with commentary as required
  • Breaks investigation and resolution
  • Ownership of month-end reporting routines

Requirements:

  • Preferred 2 or more years of Settlement Operations and/or Client Services experience
  • Detail-oriented with ability to multi-task
  • Knowledge of one or more core settlement markets, DTC, Fed Governments, Fed Mortgage, Canadian CDS, Euroclear, and Crest
  • Analyze data and provide root cause analysis
  • Develop strong rapport with front-line units and business partners
  • Operates successfully in a self-driven/fast-paced environment
  • Ability to mitigate Operational Risk and establish Risk Framework
  • Presentable, confident, and client-focused
  • Excellent communication skills
  • Ability to work under pressure in a team environment
  • Ability to liaise with all levels of the firm and people with different experiences and backgrounds
  • Knowledge of Operational Risk, Client Money Protection, and Funding

Working at Bank of America

Bank of America is committed to being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Why Bank of America?

We believe in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. As a member of our team, you will have the opportunity to learn, grow, and make an impact, while also having the power to make a difference.