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Global Market Operations Relationship Manager
2 months ago
Job Summary
As a key member of the Bank of America team, you will serve as a liaison between Core Settlement Operations and our Fixed Income Prime Broker client base. Your primary responsibility will be to escalate and resolve trading issues in a timely manner across various markets, including DTC, Canada, US Fed Settlements, and Fed Mortgage settlement markets.
Key Responsibilities:
- Timely response to client queries regarding settlement issues/status
- Liaising with internal departments to ensure timely resolution of client fails
- Proactive coordination of partial and full pair-offs and cash and position postings
- Ownership of intraday settlement escalations, coordinating escalations and resolution of issues between Core Settlement Operations and Clients
- Responsible for reviewing and distributing intraday client reporting of open items, fails, and unmatched trades daily
- Fails reconciliation and resolution with commentary as required
- Breaks investigation and resolution
- Ownership of month-end reporting routines
Requirements:
- Preferred 2 or more years of Settlement Operations and/or Client Services experience
- Detail-oriented with ability to multi-task
- Knowledge of one or more core settlement markets, DTC, Fed Governments, Fed Mortgage, Canadian CDS, Euroclear, and Crest
- Analyze data and provide root cause analysis
- Develop strong rapport with front-line units and business partners
- Operates successfully in a self-driven/fast-paced environment
- Ability to mitigate Operational Risk and establish Risk Framework
- Presentable, confident, and client-focused
- Excellent communication skills
- Ability to work under pressure in a team environment
- Ability to liaise with all levels of the firm and people with different experiences and backgrounds
- Knowledge of Operational Risk, Client Money Protection, and Funding
Working at Bank of America
Bank of America is committed to being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Why Bank of America?
We believe in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. As a member of our team, you will have the opportunity to learn, grow, and make an impact, while also having the power to make a difference.