Guest Services Representative

2 months ago


St Louis, Missouri, United States The Westin St. Louis Full time

About The Westin St. Louis:
We are a premier hotel featuring 263 spacious, contemporary loft-style accommodations and 17,000 square feet of versatile meeting space, all complemented by an exceptional downtown location. Our establishment is conveniently accessible via public transportation, ensuring ease of arrival for our guests. We prioritize the well-being of our associates by offering comprehensive benefits, retirement plans, and wellness programs. Employees enjoy complimentary meals during shifts, discounted parking, and public transit passes. We are committed to fostering personal and professional growth through our tuition reimbursement initiative, while also engaging in community service.

Position Overview:
As a Front Desk Agent, you will play a vital role in enhancing the guest experience during their arrival and departure.

Key Responsibilities:

  • Welcome guests warmly and sincerely, utilizing a friendly tone and clear communication to address inquiries and provide accurate information about hotel amenities and local attractions.
  • Facilitate the check-in process by accurately entering and retrieving guest information, confirming details such as guest count and room rates, and ensuring a smooth room assignment.
  • Process payment transactions, including credit card verification and cash handling, while maintaining an organized cash drawer.
  • Respond promptly to phone inquiries, documenting messages accurately and relaying information to guests as needed.
  • Assist guests during check-out, ensuring satisfaction and addressing any concerns that may arise.
  • Handle guest complaints with professionalism, conducting thorough investigations to find effective resolutions.
  • Maintain composure during busy periods and emergency situations, demonstrating sound judgment and discretion.
  • Adhere to attendance policies and maintain availability for scheduled shifts.
  • Perform additional duties as assigned to support hotel operations.

Qualifications:

  • A high school diploma or equivalent is required; a college degree is preferred.
  • Previous experience in the hospitality industry is advantageous.
  • Strong numerical skills for handling cash and processing transactions accurately.
  • Ability to engage effectively with diverse clientele, employing patience and diplomacy to resolve conflicts.
  • Physical capability to stand and move throughout the front office area while fulfilling job responsibilities.
  • Proficiency in using a computer system for data entry and information retrieval.
  • Ability to recognize and respond to emergency situations appropriately.
  • Strong interpersonal skills to build effective relationships with guests and team members.
  • Excellent verbal and written communication skills, with the ability to tailor communication to various audiences.

Benefits:
We are dedicated to offering a comprehensive benefits package that supports your physical, mental, and financial wellness. Our offerings include competitive medical and dental insurance, vision coverage, and generous time-off policies. Additional benefits include pet insurance, life insurance options, and a 401(k) plan with matching contributions. We also provide access to DailyPay, allowing you to manage your earnings flexibly.

We are an equal opportunity employer, welcoming applicants from diverse backgrounds and experiences.



  • St Louis, Missouri, United States St. Louis Science Center Full time

    Job Title: Guest Services RepresentativeJoin the St. Louis Science Center team as a Guest Services Representative and provide exceptional guest experiences while greeting, making recommendations, and selling tickets. As a key member of our team, you will project a professional image and proactively look for ways to make the guest experience memorable.Key...


  • St Louis, Missouri, United States St. Louis Science Center Full time

    Job SummaryWe are seeking a highly motivated Guest Services Representative to join our team at the St. Louis Science Center. As a Guest Services Representative, you will be responsible for providing exceptional guest experiences while greeting, making recommendations, and selling tickets.Key ResponsibilitiesInteract with guests in a fun and upbeat manner...


  • St Louis, Missouri, United States St. Louis Science Center Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Guest Services Representative to join our team at the St. Louis Science Center. As a key member of our front-line staff, you will be responsible for providing exceptional guest experiences while greeting, making recommendations, and selling tickets.Key ResponsibilitiesGuest Interaction:...


  • St Louis, Missouri, United States Compass Group Equity Partners Full time

    Compass Group Equity Partners **Job Summary** We are seeking a skilled Guest Services Agent to join our team at Compass Group. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and enjoyable. **Key Responsibilities** * Check guests in and out of the hotel,...


  • St Louis, Missouri, United States The Westin St. Louis Full time

    About The Westin St. Louis:Our establishment features 263 spacious, contemporary loft-style accommodations and 17,000 square feet of versatile meeting spaces enriched with natural light. We are conveniently located with easy access to public transportation. At The Westin St. Louis, we prioritize our associates' well-being by offering comprehensive benefits,...


  • St Louis, Missouri, United States The Westin St. Louis Full time

    About The Westin St. Louis:Located in a prime downtown area, The Westin St. Louis features 263 spacious modern loft-style accommodations and 17,000 square feet of versatile meeting space filled with natural light. Our hotel is conveniently accessible via public transportation. We prioritize the well-being of our associates by offering comprehensive benefits,...


  • St Louis, Missouri, United States Angad Arts Hotel Full time

    Job OverviewAn Overnight Guest Services Agent plays a vital role in creating a warm and welcoming atmosphere for our guests. As a representative of Angad Arts Hotel, this position requires a positive and energetic individual who can provide exceptional service from the moment guests arrive to their departure.Key Responsibilities:Ensure a seamless arrival and...


  • St Louis, Missouri, United States St. Louis Children's Hospital Full time

    Job Title: Guest Relations Desk RepresentativeJob Summary:St. Louis Children's Hospital is seeking a Guest Relations Desk Representative to provide timely and accurate information to all guests, patients, staff, and physicians. The ideal candidate will have excellent communication skills and be able to work in a fast-paced environment.Responsibilities: Greet...


  • St Louis, Missouri, United States Crescent Services Full time

    Job Summary: We are seeking a detail-oriented and hardworking Hotel Room Attendant to join our team at Crescent Services. As a Hotel Room Attendant, you will be responsible for ensuring the cleanliness and comfort of our guest rooms.Key Responsibilities:Cleaning and Stocking: Clean and stock guest rooms to the hotel's high standards of cleanliness, including...


  • St Louis, Missouri, United States Zips Car Wash Full time

    About the RoleWe are seeking a Customer Service Representative to join our team at Zips Car Wash. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring a positive and enjoyable experience for all guests. Key ResponsibilitiesWelcome and engage with customers in a friendly and...


  • St Louis, Missouri, United States Drury Hotels Company, LLC Full time

    Be the Face of Our HotelAs a Customer Service Representative at Drury Hotels Company, LLC, you will be the first point of contact for our guests, ensuring a warm and welcoming experience from the moment they arrive. Your friendly demeanor and exceptional communication skills will make a lasting impression, setting the tone for a memorable stay.What You'll...


  • St Louis, Missouri, United States Drury Hotels Company, LLC Full time

    About Drury HotelsAt Drury Hotels, we believe that our guests deserve more. That's why we offer a unique blend of comfort, convenience, and exceptional service. Our team members are the heart of our operation, and we're committed to providing a supportive and inclusive work environment that allows them to thrive.Job SummaryWe're seeking a friendly and highly...

  • Sales Associate

    4 days ago


    St Louis, Missouri, United States Orangetheory Full time

    Key Responsibilities:• Greet and welcome members and guests with enthusiasm and knowledge.• Work at the front desk, answering phones and addressing member inquiries.• Provide studio tours and showcase the benefits of Orangetheory.• Sell memberships and promote the studio's services to help drive growth.• Follow up with prospective clients to ensure...


  • St Louis, Missouri, United States Planet Fitness Inc. Full time

    The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.Key Responsibilities:Provide exceptional customer service to members, prospective members and guests.Handle all front desk related activities, including...


  • St Louis, Missouri, United States All Star Dodge Chrysler Jeep Ram Full time

    Job DescriptionThe Service BDC Representative will be responsible for calling customers for their first service visits, inspections, and service reminders. They are responsible for scheduling appointments for the customers and documenting the customers they have contacted, along with following up with customers that have missed their appointments. The...

  • Guest Service Cashier

    2 months ago


    St Louis, Missouri, United States Ballpark Village Full time

    The Sports & Social Club is a vibrant sports bar that provides a laid-back atmosphere for enjoying classic pub cuisine and exceptional sports viewing experiences. With offerings for lunch, dinner, and an exciting nightlife, the venue also features bowling, live entertainment, and a fully equipped private event space. Equipped with cutting-edge technology,...


  • St Louis, Missouri, United States Crescent Services Full time

    Are you seeking a role that offers a competitive salary and comprehensive benefits? If you value your hard work and dedication, Crescent Services is the right fit for you.About Us:Crescent Services is dedicated to providing exceptional experiences for both leisure and business travelers. We pride ourselves on delivering sophisticated guest services that...


  • St Louis, Missouri, United States Domino's Pizza LLC Full time

    Domino's Pizza Team MemberWe're looking for a talented Customer Service Representative to join our team at Domino's Pizza LLC. As a key member of our front-of-house team, you'll be responsible for providing exceptional customer service and ensuring a positive experience for our guests.Key Responsibilities:Greet customers and provide a warm welcomeTake...


  • St Louis, Missouri, United States Four Seasons Hotels Limited Full time

    About Four SeasonsAt Four Seasons, we believe in creating unforgettable experiences for our guests. Our team members are passionate about delivering exceptional service and making every stay a memorable one. We're committed to providing a world-class employee experience and fostering a culture of luxury and warmth.About the RoleThe Concierge is a key member...


  • St Louis, Missouri, United States Kelly Services, Inc. Full time

    Grow with UsWe at Kelly Services, Inc. are seeking a Customer Service Representative to join our team. As a global provider of professional information and software solutions, we offer a unique opportunity for those who want to keep growing, learning, and evolving.Key Responsibilities:Provide exceptional customer service to clients and customersWork in a...