Customer Service Representative

2 weeks ago


Broadview, Illinois, United States Audwin Rowe - State Farm Agent Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Audwin Rowe - State Farm Agent. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Customer Service: Respond to routine telephone calls, receive visitors, and provide information to clients in a professional and courteous manner.
  • Administrative Support: Prepare reports, records, and information at agent's request, establish and maintain files, and requisition supplies.
  • Training and Development: Assist in training of less experienced staff and stay up-to-date with industry developments and best practices.
  • Client Support: Gather information from existing and potential clients, pivot clients to new product lines, and provide guidance on insurance and financial services.
Requirements
  • Experience: Experience in a variety of office support positions, including customer service and administrative roles.
  • Knowledge: Demonstrated knowledge of secretarial and applicable office procedures, grammar, punctuation, and syntax.
  • Skills: Ability to communicate effectively with the public and fellow employees, apply discretion and appropriate security measures, and adjust to fluctuating workloads and priorities.
Compensation and Benefits

We offer a competitive hourly rate of $25.00 per hour and a comprehensive benefits package. Our team's mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams.

About Our Team

We are a team of dedicated professionals who are passionate about providing exceptional customer service and support to our clients. We are located in Broadview, IL and help customers with their insurance and financial services needs, including auto insurance, home insurance, life insurance, and retirement planning.



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