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Senior Technical Field Support Specialist

1 month ago

Kansas City, Missouri, United States Evertz Microsystems Limited Full time

Evertz Microsystems Limited, a pioneering high-technology company with over 2,000 employees worldwide, is a global leader in the design and manufacture of cutting-edge broadcast, film production, and postproduction equipment for the film, television broadcast, and Professional Audio & Video industry.

About the Job

As a Senior Technical Field Support Specialist, you will have the opportunity to work with exciting customers and cutting-edge products both in-house and while on-site at our clients' production studios and distribution facilities.

This challenging yet rewarding role combines technical expertise and exceptional customer service skills. You will be part of a high-energy team, traveling within the US to provide top-notch support to our clients.

Responsibilities
  • Travel within the US for customer deployments and general service
  • Install product(s) or systems at customer sites and deliver product training to customers
  • Respond and provide technical direction to customers regarding operational issues, firmware upgrades, and general maintenance
  • Assess customer's product application, troubleshoot, and diagnose issues through research and/or re-creation to determine a root cause
  • Maintain a communication link between customer service and other departments by partnering to resolve customer issues and communicate customer feedback
Requirements
  • College or University education in Electrical, Electronic, or Computer disciplines
  • Passion for technology and learning new software and hardware products
  • Hands-on experience with IP Networking, server hardware, and Linux OS
  • Unparalleled desire to help customers and deliver service excellence
  • Problem-solving ability while reacting to changing situations and championing issues to resolution
  • Ability to multi-task in a fast-paced environment
  • Strong verbal and written communication skills
  • Must be eligible for travel within the US and Canada
  • US Citizenship is essential
What We Offer
  • A highly competitive total compensation package (estimated annual salary: $**85,000 - $110,000**)
  • Employer-funded benefits program
  • Work-Life Balance
  • Career Progression
  • Casual Work Environment
We Are an Equal Employment Opportunity Employer

We celebrate, support, and value diversity and are committed to creating an inclusive workplace. All employment decisions are made based on qualifications, merit, and business needs.