Technical Support Specialist

3 days ago


Kansas City, Missouri, United States Lifelancer Full time

We are constantly looking to add to our core talent. If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, look no further. At Lifelancer, we value individuals who thrive in fast-paced corporate environments with a passion for technical support.

Job Details

Responsibilities:

  • Provide timely onsite technical assistance to customers, implementation teams, and sales staff by serving as a liaison between the field organization and internal support structure.
  • Serve as a focal point for problem resolution assistance to subsidiary or distributor support teams.
  • Edit, write, and modify Service and Training manuals and SOPs to ensure accuracy and effectiveness.
  • Install, upgrade, repair, and maintain instrument systems within defined territories.
  • Offer technical support to staff, contractors, and customers, ensuring seamless communication and issue resolution.
  • Manage the service territory, including distributors' service staff, to optimize performance and efficiency.
  • Respond to service requests and ensure customer satisfaction by providing timely and accurate solutions.
  • Manage service parts inventory levels to prevent stockouts and overstocking.
  • Complete all required documentation in the service tool (Salesforce) on the same day as service delivery.
  • Supply timely and accurate reports as requested to stakeholders.
  • Collaborate with other staff members to coordinate new system placements, develop leads, promote upgrades, and contract renewals.

Preferred Qualifications:

  • Bachelor's degree in Electrical/Electronic Engineering, Mechanical Engineering, or a related field with knowledge in the biotechnology/biomedical industry, or applicable military experience.

Experience Requirements:

  • 2-5 years of relevant experience in technical support or a similar field.
  • Must be highly motivated and possess strong problem-solving skills.
  • Excellent verbal and written communication skills are essential.
  • Must have good technical writing abilities.
  • Ability to work independently and collaboratively as part of a team.
  • Computer experience and literacy are mandatory.
  • Familiarity with field alignments, electrical/electronics, and mechanical systems.
  • Knowledge and skills typically acquired through previous positions in fast-paced corporate environments involving responsibility for similar work.
  • Travel requirement: 65% depending on geography and customer utilization.

Earn an Estimated $80,000 - $110,000 per year, depending on your location and experience. As a Technical Support Specialist at Lifelancer, you will enjoy a competitive salary, benefits, and opportunities for growth and development.



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