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Senior Technical Support Analyst

2 months ago

Austin, Texas, United States Frontline Education Full time

Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at Frontline Education. As a Technical Support Specialist, you will be responsible for providing technical support to our clients, troubleshooting complex technical issues, and collaborating with our development team to resolve issues.

Key Responsibilities

  • Provide technical support to clients via phone, email, and chat
  • Troubleshoot complex technical issues and resolve them in a timely manner
  • Collaborate with our development team to resolve issues and implement new features
  • Develop and maintain technical documentation and knowledge base articles
  • Participate in on-call rotations and provide support outside of regular business hours
  • Stay up-to-date with industry trends and technologies to provide the best possible support to our clients

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or related field
  • Minimum of 5 years of experience in technical support or a related field
  • Advanced knowledge of SQL Server, IIS, and Windows Server
  • Experience with data reporting and analysis
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

What We Offer

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

About Frontline Education

Frontline Education is a leading provider of school administration software and services. We are committed to helping schools and districts improve student outcomes and achieve their goals. Our team is passionate about education and dedicated to providing the best possible support to our clients.