Senior Systems Analyst
2 weeks ago
Position Title:
Senior Systems Analyst
Organization:
Department of Information Resources
Job Overview:
The Senior Systems Analyst plays a crucial role in conducting systems analysis and executing technical functions essential for the agency's outsourced shared services contracts. This position serves as a key technical liaison, collaborating closely with service delivery leads and technical architects from external service providers.
Key Responsibilities:
- Provide on-call support for significant incidents, ensuring effective communication with leadership.
- Lead the development of service delivery processes, including Incident, Access, Security, Request, Event, Change, Service Level, Problem, and Availability Management.
- Offer expert technical and operational advice to engineering teams in support of new service contracts.
- Guide service delivery teams in managing Problem, Change, Release, and Configuration Management processes.
- Monitor and assess the technology architecture and standards of service providers, ensuring quality support and service delivery.
- Analyze service level metrics and performance reports to identify areas for improvement.
- Collaborate with service providers and internal representatives to troubleshoot and resolve technical issues.
- Perform additional duties as assigned.
Qualifications:
- Graduation from a four-year college or university with a major in Management Information Systems, Computer Science, Mathematics, or a related field.
- A minimum of four years of progressive experience in the IT sector, particularly in managing complex server environments.
- Experience in Network/Server/Security Incident Management on a 24/7 basis.
- Familiarity with disaster recovery programs and multi-service component environments is preferred.
Skills and Abilities:
- Strong analytical and problem-solving skills.
- Ability to manage multiple priorities effectively.
- Excellent communication skills, both verbal and written.
- Proficiency in relevant software applications.
Work Environment:
This role requires regular interaction with various stakeholders and may involve occasional travel. Candidates should be prepared to work under pressure and meet tight deadlines.
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