Senior Systems Analyst

2 weeks ago


Austin, Texas, United States DEPARTMENT OF INFORMATION RESOURCES Full time

Position Title:

Senior Systems Analyst

Organization:

Department of Information Resources

Job Overview:

The Senior Systems Analyst plays a crucial role in conducting systems analysis and executing technical functions essential for the agency's outsourced shared services contracts. This position serves as a key technical liaison, collaborating closely with service delivery leads and technical architects from external service providers.

Key Responsibilities:

  • Provide on-call support for significant incidents, ensuring effective communication with leadership.
  • Lead the development of service delivery processes, including Incident, Access, Security, Request, Event, Change, Service Level, Problem, and Availability Management.
  • Offer expert technical and operational advice to engineering teams in support of new service contracts.
  • Guide service delivery teams in managing Problem, Change, Release, and Configuration Management processes.
  • Monitor and assess the technology architecture and standards of service providers, ensuring quality support and service delivery.
  • Analyze service level metrics and performance reports to identify areas for improvement.
  • Collaborate with service providers and internal representatives to troubleshoot and resolve technical issues.
  • Perform additional duties as assigned.

Qualifications:

  • Graduation from a four-year college or university with a major in Management Information Systems, Computer Science, Mathematics, or a related field.
  • A minimum of four years of progressive experience in the IT sector, particularly in managing complex server environments.
  • Experience in Network/Server/Security Incident Management on a 24/7 basis.
  • Familiarity with disaster recovery programs and multi-service component environments is preferred.

Skills and Abilities:

  • Strong analytical and problem-solving skills.
  • Ability to manage multiple priorities effectively.
  • Excellent communication skills, both verbal and written.
  • Proficiency in relevant software applications.

Work Environment:

This role requires regular interaction with various stakeholders and may involve occasional travel. Candidates should be prepared to work under pressure and meet tight deadlines.



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