House Security Officer
1 week ago
Job Title: House Security Officer
Job Summary:
The Biltmore Company is seeking a highly skilled and experienced House Security Officer to join our team. As a House Security Officer, you will be responsible for ensuring the safety and security of our guests, employees, assets, and property. You will provide world-class internal and external guest service, respond to emergencies, and maintain a high level of professionalism at all times.
Key Responsibilities:
- Provide security and emergency response services for assigned locations
- Support staff, guests, and vendors
- Access control for the collection, secured sites/buildings/locations, and other property and assets
- Accurately document events that impact security and safety
- Perform patrols of assigned areas as required
Requirements:
- High school diploma required; related training or certifications helpful
- At least one year of similar experience in guest services support, safety, security, or a related field preferred
- Demonstrated commitment to delivering world-class internal/external guest service
- Excellent interpersonal and communication skills (written and verbal)
- Ability to properly evaluate situations and exercise good judgment
Physical Requirements:
- Ability to work inside and outside in all types of weather
- Ability to stand/walk for extended periods of time
- Ability to physically assist guests and employees as needed
- Ability to lift up to 50 pounds occasionally
Benefits:
- Access to Biltmore's on-site health clinic, wellness programs, and health fairs for all employees
- Year-round access to the estate gardens and grounds and 40% off estate retail & dining
- Monthly housing or childcare assistance and home purchase assistance (dependent upon eligibility)
Essential Job Duties:
- The officer must be thoroughly familiar with Biltmore and grounds, including adjacent areas, and access/key control procedures
- Accurately documents events which impact upon the security and safety
- Perform patrols of assigned areas as required
- Provides world-class internal/external service for guests, staff, and vendors
Qualifications:
- High school diploma required
- At least one year of similar experience in guest services support, safety, security, or a related field preferred
- Demonstrated commitment to delivering world-class internal/external guest service
- Excellent interpersonal and communication skills (written and verbal)
Skills:
- Ability to properly evaluate situations and exercise good judgment
- Ability to work effectively both independently and as part of a dynamic guest service team
- Ability to prioritize work, multi-task, and adapt accordingly
Behaviors:
- Proactive and takes initiative where appropriate
- Ability to troubleshoot and handle a variety of guest and employee situations in a professional manner
Motivations:
- Ability to work in a fast-paced environment
- Ability to work effectively in a team environment
Education:
- High school diploma required
Experience:
- At least one year of similar experience in guest services support, safety, security, or a related field preferred
Licenses & Certifications:
- AED, CPR, and First Aid certification
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