House Security Officer

1 week ago


Asheville, North Carolina, United States The Biltmore Company Full time

Job Title: House Security Officer

Job Summary:

The Biltmore Company is seeking a highly skilled and experienced House Security Officer to join our team. As a House Security Officer, you will be responsible for ensuring the safety and security of our guests, employees, assets, and property. You will provide world-class internal and external guest service, respond to emergencies, and maintain a high level of professionalism at all times.

Key Responsibilities:

  • Provide security and emergency response services for assigned locations
  • Support staff, guests, and vendors
  • Access control for the collection, secured sites/buildings/locations, and other property and assets
  • Accurately document events that impact security and safety
  • Perform patrols of assigned areas as required

Requirements:

  • High school diploma required; related training or certifications helpful
  • At least one year of similar experience in guest services support, safety, security, or a related field preferred
  • Demonstrated commitment to delivering world-class internal/external guest service
  • Excellent interpersonal and communication skills (written and verbal)
  • Ability to properly evaluate situations and exercise good judgment

Physical Requirements:

  • Ability to work inside and outside in all types of weather
  • Ability to stand/walk for extended periods of time
  • Ability to physically assist guests and employees as needed
  • Ability to lift up to 50 pounds occasionally

Benefits:

  • Access to Biltmore's on-site health clinic, wellness programs, and health fairs for all employees
  • Year-round access to the estate gardens and grounds and 40% off estate retail & dining
  • Monthly housing or childcare assistance and home purchase assistance (dependent upon eligibility)

Essential Job Duties:

  • The officer must be thoroughly familiar with Biltmore and grounds, including adjacent areas, and access/key control procedures
  • Accurately documents events which impact upon the security and safety
  • Perform patrols of assigned areas as required
  • Provides world-class internal/external service for guests, staff, and vendors

Qualifications:

  • High school diploma required
  • At least one year of similar experience in guest services support, safety, security, or a related field preferred
  • Demonstrated commitment to delivering world-class internal/external guest service
  • Excellent interpersonal and communication skills (written and verbal)

Skills:

  • Ability to properly evaluate situations and exercise good judgment
  • Ability to work effectively both independently and as part of a dynamic guest service team
  • Ability to prioritize work, multi-task, and adapt accordingly

Behaviors:

  • Proactive and takes initiative where appropriate
  • Ability to troubleshoot and handle a variety of guest and employee situations in a professional manner

Motivations:

  • Ability to work in a fast-paced environment
  • Ability to work effectively in a team environment

Education:

  • High school diploma required

Experience:

  • At least one year of similar experience in guest services support, safety, security, or a related field preferred

Licenses & Certifications:

  • AED, CPR, and First Aid certification


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