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House Security Officer

2 months ago

Asheville, North Carolina, United States Biltmore Full time

Job Title: House Security Officer


Biltmore Estate


We are seeking a highly skilled and experienced Security Specialist to join our team at Biltmore Estate. As a Security Specialist, you will play a critical role in ensuring the safety and security of our guests, employees, assets, and property.


Job Summary:


The Security Specialist will be responsible for providing security and emergency response services for assigned locations, supporting staff, guests, and vendors, and maintaining access control for the collection, secured sites, and other property and assets. This is a seasonal position, with the possibility of working 20-30 hours per week on average.


Responsibilities:


  • Provide security and emergency response services for assigned locations
  • Support staff, guests, and vendors
  • Maintain access control for the collection, secured sites, and other property and assets
  • Provide general assistance and support for leadership, the department, and the company as required
  • Work effectively both independently and as part of a dynamic guest service team
  • Prioritize work, multi-task, and adapt accordingly
  • Provide world-class internal/external service for guests, staff, and vendors


Requirements:


  • High school diploma required; related training or certifications helpful
  • At least one (1) year of similar experience in guest services support, safety, security, or a related field preferred
  • Demonstrated commitment to delivering world-class internal/external guest service
  • Excellent interpersonal and communication skills (written and verbal)
  • Ability to properly evaluate situations and exercise good judgment
  • Must be proactive and take initiative where appropriate
  • Ability to troubleshoot and handle a variety of guest and employee situations in a professional manner


Physical Requirements:


  • The incumbent will work inside and outside in all types of weather with fluctuations in temperature and conditions
  • The incumbent will be required to stand/walk for extended periods of time
  • The incumbent will be required to physically assist guests and employees as needed
  • The incumbent must be able to lift up to 50 pounds occasionally; must be capable of lifting/pulling/pushing up to 100 pounds with assistance if needed
  • The incumbent must possess what is medically considered normal sensory acuity with all senses and be able to handle and respond to multiple stimuli simultaneously


Essential Job Duties:


  • The officer must be thoroughly familiar with Biltmore and grounds, including adjacent areas, and access/key control procedures
  • Accurately documents events which impact upon the security and safety
  • Perform patrols of assigned areas as required
  • Respond appropriately to other threats such as severe weather changes, fire hazards, etc., and the procedures to be used during emergencies
  • Provides world-class internal/external service for guests, staff, and vendors
  • Will assist estate residents as needed