ServiceNow Architect

3 weeks ago

Chicago, Illinois, United States Hexaware Technologies Full time

About the Job

Hexaware is seeking a seasoned ServiceNow Architect to lead the design and implementation of custom applications on the ServiceNow Platform for a prominent global company.

The ideal candidate will provide vision and leadership in the architecture, design, and implementation of innovative and differentiated service management offerings leveraging App Engine Studio.

Key Responsibilities

  • Work with the client to design and modify a cohesive framework of applications, integrations, data, security, SLAs, workflows, and processes in support of a global ServiceNow landscape spanning numerous instances.
  • Design end-to-end solutions to customer requirements.
  • Service Portal design, often in support of custom applications.
  • Knowledge of Custom Apps/App Engine.
  • Provide support for custom applications development and migration.
  • Implement ServiceNow in Domain-separated instances.
  • Support Virtual Agent configuration and development.
  • Worked on CSM, HRSD, GRC, ITBM modules.
  • Develop methodologies for consistent development, improvement, and deployment of designed solutions.

Requirements

  • 8+ years of relevant experience with ServiceNow required.
  • 3+ years' experience with JavaScript required.
  • ServiceNow System Administrator certification required.
  • At least 2 years in assessment, building, and designing custom applications on ServiceNow.
  • In-depth knowledge of Custom Workspace is a must.
  • CSA is a must.
  • Active CSA + 2 Mainline certifications.
  • Hands-on development experience of ServiceNow scripting like Business Rule, Script includes, Fix scripts workflows, UI Action, UI Policy, Client scripts, Email Inbound.

Preferred Qualifications

  • At least 2 of the below required:
  • CIS - ITSM certification.
  • CIS - CSM certification.
  • Certified Application Developer (ServiceNow).
  • CIS - Risk and Compliance certification.
  • Very good experience of REST and SOAP-based integration, scripted REST and SOAP API creation.
  • Prior experience in leading technical governance boards and solution reviews.
  • Expert in working on Performance Analytics.
  • Thorough understanding of ITIL frameworks and processes such as Incident, Problem, Change, and Request Fulfillment.
  • Knowledge of Integration Hub required.
  • Excellent knowledge of ServiceNow Best Practices.
  • Good to Have:
  • Experience in ServiceNow Mobile app development.
  • Advanced knowledge of CSDM & CMDB.
  • ITIL Foundations certification preferred.
  • Knowledge of LDAP/Active Directory.
  • Experience with HTML coding.
  • Knowledge of Jelly script strongly preferred.

About Hexaware

Hexaware is an automation-led next-generation service provider delivering excellence in IT, BPS, and Consulting services.

We are driven by a combination of robust strategies, passionate teams, and a global culture rooted in innovation and automation.

Hexaware's digital offerings have helped clients achieve operational excellence and customer delight.

Our focus lies on taking a leadership position in helping clients attain customer intimacy as their competitive advantage.

We are on a journey of metamorphosing the experiences of the customers by leveraging our industry-leading delivery and execution model, built around the strategy - Automate Everything, Cloudify Everything, Transform Customer Experiences.

Powering Hexaware's complex technology solutions and services is the Bottom-Up Disruption, a disruptive crowdsourcing initiative that brings about innovation and improvement to everyday complexities and, ultimately, growing the clients' business.

The digitally empowered, diverse, and inclusive workforce of Hexaware represents various nationalities, comprising 28,000+ employees, and thoroughly lives the company's philosophy of customer success, first and always.

Our global and diverse workforce across 20 nations, 34 international offices, and multiple time zones work together seamlessly to form an integral component of life at Hexaware.

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