ServiceNow Business Analyst

4 weeks ago


Chicago, Illinois, United States Saxon Global Full time
Job Description

We are seeking a highly skilled ServiceNow Business Analyst to join our team at Saxon Global. As a key member of our IT Service Management team, you will be responsible for gathering IT and business stakeholder requirements related to ServiceNow and partnering with the ServiceNow Application Architect and development team to transform the requirements into a viable solution.

Key Responsibilities:
  • Work with business and IT stakeholders to gather requirements for ServiceNow functionality, including service catalog items
  • Document full requirements, including layout, fields, workflows, team processes as well system processes
  • Facilitate requirements sessions, provide recommendations to streamline and optimize processes
  • Partner with the ServiceNow Application Architect and development team to determine the best technical solution to address the requirements
  • Perform testing in pre-Prod environments to ensure that the documented requirements are met
Requirements:
  • At least 3 to 5 years in a ServiceNow business analyst role with deep knowledge of ITSM processes, including Request Management, Change Management, Configuration Management (CMDB), Incident Management and Problem Management
  • Capable of building strong professional relationships with ability to influence all levels across the organization
  • Demonstrated experience designing solutions to meet organizational goals, improve efficiency and reduce risk based on business analysis intelligence
What We Offer:
  • Long term contract with possible extension
  • Hybrid (3 days a week on-site) Monday- Friday 8:00 - 5:00 pm CST


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