ServiceNow Director
2 weeks ago
About the Job
Hexaware is seeking a seasoned ServiceNow Director to lead our customer success initiatives.
Responsibilities:
- Develop and execute strategies to drive customer adoption and maximize value from ServiceNow investments.
- Collaborate with cross-functional teams to improve product knowledge and increase footprint.
- Provide technical guidance and consultation on critical issues, answering platform-related questions and improvement opportunities.
- Facilitate ServiceNow roadmap discussions with clients, highlighting upcoming features and relevant SKUs.
- Assist customers in product capability mapping and maturity assessments.
- Act as the escalation point for customer leadership, resolving issues and providing design insights to the architecture team.
- 5+ years of experience in customer success advocacy in the ServiceNow domain, preferably in professional services.
- Certified Master Architect (CMA) preferred.
- ServiceNow pre-sales accreditations for multiple products.
- Good knowledge of ITIL Framework and SAFe Agile practices.
- Hands-on experience in ServiceNow reporting and Performance Analytics capabilities.
About Hexaware
Hexaware is an automation-led next-generation service provider delivering excellence in IT, BPS, and consulting services. We drive innovation and automation through a combination of robust strategies, passionate teams, and a global culture rooted in innovation and automation.
Our Purpose
At Hexaware, our purpose is to create smiles through great people and technology. We empower our employees to challenge themselves, achieve their potential, and propel their growth. We trust and empower our teams to disrupt the status quo and innovate for a better future.
Our Value Proposition
We offer an open and inspiring culture that fosters learning and brings talented, passionate, and caring people together. Our value proposition is to trust and empower our employees to achieve their potential and propel their growth.
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