ServiceNow Architect

3 weeks ago


Chicago, Illinois, United States Alight Full time
ServiceNow Architect

Alight is seeking a highly skilled ServiceNow Architect to lead the design, development, and implementation of ServiceNow solutions. As a key member of our team, you will be responsible for defining the platform governance process and operating model for the ServiceNow environment, providing guidance on strategy, and managing platform health.

Key Responsibilities:
  • Developing ServiceNow APIs, scripting languages, web services, and data formats.
  • Managing ServiceNow products, such as ITSM, ITOM, CSM, IRM, VRM, and SecOps.
  • Providing technical guidance and support to ServiceNow developers, administrators, and users.
  • Serving as an ITIL expert in the development of processes, procedures, and promoting effective systems operations.
  • Managing platform health, setting direction, and priorities.
  • Providing strategic recommendations around technical best practices and industry trends to clients.
  • Analyzing and estimating the time required to design, develop, and implement technical solutions.
  • Proposing integration and automation with other tools whenever possible.
  • Requiring the support of the ServiceNow FedRAMP environment.

Requirements:
  • 5+ years of experience as a ServiceNow Architect.
  • ServiceNow Certified System Administrator needed.
  • 3+ years of experience delivering complex and large-scale solutions across all workflows on the ServiceNow Platform.
  • 2+ years of experience in the design and implementation of ServiceNow security architecture.
  • Demonstrate knowledge of ServiceNow APIs, scripting languages, web services, and data formats.
  • Experience as a ServiceNow developer.
  • Experience with creating ServiceNow applications and integrating them with other platforms.
  • Demonstrated experience in ITIL v4.
  • Experience with optimizing the ServiceNow data model and structures, proposing and convention across the development teams.
  • Manage services provided to the federal government or federal government contractor and therefore requires US Citizenship. Proof of citizenship status will be required at time of hire.

What We Offer:
  • A competitive total rewards package.
  • Continuing education and training.
  • Tremendous potential with a growing worldwide organization.

Pay Transparency Statement:
Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate's experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level.

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