ServiceNow Technical Architect

3 weeks ago


Chicago, Illinois, United States ApTask Full time
About ApTask:

ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work.

As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management.

With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development.

As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries.

ApTask is committed to empowering organizations to thrive while fostering a diverse and inclusive work environment.


Job Summary:
ServiceNow Technical Architect is responsible for designing, implementing, and maintaining ServiceNow solutions. Key responsibilities include designing and architecture, implementation, best practices, collaboration, technical leadership, troubleshooting, documentation, training, and mentoring.

Responsibilities:
1. Design and implement ServiceNow solutions to meet business requirements.
2. Collaborate with cross-functional teams to ensure successful implementation and adoption of ServiceNow solutions.
3. Develop and maintain best practices for ServiceNow implementation and configuration.
4. Provide technical leadership and guidance to team members on ServiceNow-related projects.
5. Troubleshoot and resolve technical issues related to ServiceNow solutions.
6. Develop and maintain documentation for ServiceNow solutions, including user guides and technical documentation.
7. Provide training and mentoring to team members on ServiceNow-related topics.

Requirements:
1. 8 to 10+ years of experience in IT service management, IT operations, or a related field.
2. Extensive experience with ServiceNow, including implementation, configuration, and development.
3. Proven experience in designing and architecting ServiceNow solutions.
4. Experience with integrating ServiceNow with other systems and platforms.

Technical Skills:
1. Deep understanding of the ServiceNow platform, including modules such as ITSM, CMDB, and ITAM.
2. Proficiency in ServiceNow scripting (JavaScript, Glide API, etc.).
3. Knowledge of ServiceNow development tools, including Flow Designer, IntegrationHub, and Service Portal.
4. Experience with web technologies (HTML, CSS, JavaScript, XML).
5. Understanding of REST/SOAP APIs and web services.

Certifications:
ServiceNow Certified System Administrator (CSA).
ServiceNow Certified Implementation Specialist (CIS) in ITSM
Additional ServiceNow certifications, such as Certified Application Developer (CAD), are highly desirable.

Disclaimer:

At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes.

Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws.

Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.



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