Data Architect

4 weeks ago


Chicago, Illinois, United States McDonald's Full time
About This Opportunity

This role is part of the Global Technology Infrastructure & Operations team (GTIO), where our mission is to deliver modern and relevant technology that supports the way McDonald's works. We provide best-in-class foundational technology products and services, including Global Networking, Cloud, End User Computing, and IT Service Management.

Key Responsibilities
  • Ensure the quality, accuracy, and usability of McDonald's IT Service Management Configuration Management Database.
  • Set the Common Services Data Model standard for McDonald's.
  • Help define and maintain configuration management policies, procedures, processes, and standards.
  • Participate in routine governance activities related to CSDM and data within the ServiceNow platform.
  • Work with internal and external stakeholders to understand product demand and manage CMDB and platform data requirements, ensuring alignment with CSDM and McDonald's standards.
  • Define data flow architecture for configuration management and other ServiceNow platform data.
  • Help maintain the CMDB maturity roadmap.
  • Build Data Engineering solutions to support Data Warehouse and critical business metrics.
  • Define Data Engineering best practices and guidelines.
  • Work with other architects to design data engineering solutions.
  • Facilitate engineering discussions across the organization.
  • Participate in an inclusive, energetic, and highly multi-functional team.
  • Participate in data normalization efforts as needed prior to ingestion into CMDB.
  • Communicate ideas effectively, verbally and in writing, to a wide range of audiences, including Directors, Sr. Directors, and VPs.
Qualifications
  • Willingness and ability to live the McDonald's values every day: Serve, Inclusion, Integrity, Community, and Family.
  • Ability to collaborate with engineers, product managers, data scientists, and analysts on mission-critical data needs to build world-class datasets.
  • 5+ years of professional hands-on experience with ServiceNow Common Service Data Model, data architecture, CMDB design, administration, development, and operation.
  • Detailed knowledge of ServiceNow platform, hands-on experience in ServiceNow modules (CMDB/ITSM, ITOM Discovery, Portal, Mobile, and Automation).
  • ITIL Foundation or above certification.
  • Experience leading the design/implementation of configuration-driven, scalable, reliable services and big data workflows/pipelines using EMR, Kafka, Spark, Hive, Airflow, or equivalents.
  • Knowledge of JavaScript, Python, API integration, and web service calls.
  • AWS Solution Architect Level certified (Architect, Developer, SysOps Administrator).
  • Azure associate level certification.
  • Proactively seeks opportunities to evangelize and support existing data processes.
  • Passionate about data engineering/analytics and distributed systems.
  • Excellent interpersonal skills and passionate about collaborating across organizational boundaries.
  • Comfortable distilling informal customer requirements into problem definitions, resolving ambiguity, and balancing challenging objectives.
  • Passionate about mentorship, coaching/onboarding/leading teammates.

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