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Medical Office Representative
2 months ago
The Children's Clinic is seeking a highly skilled and compassionate Patient Service Representative to join our team. As a key member of our healthcare team, you will be responsible for providing exceptional customer service to patients, families, and healthcare providers.
Key Responsibilities- Answer and direct calls in a calm and diplomatic manner, utilizing customer service skills to troubleshoot and resolve problems.
- Pre-register or quickly register patients as required to schedule appointments.
- Provide patient orientation on clinical settings and environments.
- Interview patients over the phone to obtain new patient data.
- Make, cancel, and reschedule patient appointments.
- Regularly check TCC Phone Operator Pool, myChart messages, and Artera messages.
- Generate telephone encounter messages for providers and in-basket messages to corresponding clinic staff.
- Contact clinic staff for patients or sent messages.
- Answer general patient inquiries and provide current healthcare program enrollment information.
- Coordinate or schedule appointments for eligibility and enrollment.
- Assist in keeping the team's business operations and activities organized and moving forward.
- Participate in workshops and trainings.
- Provide feedback to managers for scheduling or template errors.
- Work under pressure and maintain great customer service skills at all times.
- Rotate schedules, including evening shifts.
- Organize and maintain accurate records and files.
- Communicate effectively with a diverse range of people and departments.
- Maintain a working relationship with all team players.
- Customer service skills are required.
- High school education or equivalent is required.
- Bilingual in English and Spanish or Khmer is preferred.
- Previous experience in a healthcare setting is preferred.
- Ability to perform administrative duties accurately while maintaining a high level of customer service and professionalism.
- High level of motivation and initiative.
- Ability to develop strong relationships with peers.
- Ability to use independent judgment and discretion when handling confidential information.
- Ability to produce quality results in a fast-paced environment.
- Strong organization skills, initiative, and follow-through.
- Excellent written and verbal communication skills.
- Proven reliability, trustworthiness, flexibility, and high ethical standards.
- Knowledge of accounting software, Excel, and Word.
- 401(k) plan.
- Dental insurance.
- Health insurance.
- Paid time off.
- Vision insurance.
- 8-hour shift.
- Call center, in-person, and office settings.
- High school or equivalent (required).
- Customer service experience (2 years required).
- Excel and Word experience (2 years required).
- Medical scheduling experience (2 years preferred).
- Khmer (preferred).
- Spanish (preferred).
