Customer Service Team Coordinator

2 months ago

Austin, Texas, United States DentaQuest Full time
Job Summary

Serve as a key resource and provide expert support by answering complex questions and allocating workflow to team members on service-related issues and problems. This role is responsible for the coordination of incoming claims and/or authorizations to ensure timely turnaround and exceptional customer satisfaction.

Key Responsibilities
  • Manage the flow of inbound inquiries and department work queues to ensure seamless operations.
  • Coordinate the workflow queues for claims and authorizations, ensuring efficient processing and minimal delays.
  • Facilitate resolutions to internal and external claims payment issues, providing timely and effective solutions.
  • Assist in the distribution of work to team members, promoting collaboration and productivity.
  • Provide leadership to the team, coordinating daily operations and workflow according to department deliverables and goals.
  • Assist team members in responding to and resolving customer inquiries, complaints, and requests in a professional and courteous manner.
  • Research, analyze, resolve, and respond to internal and external inquiries, providing accurate and timely information.
  • Serve as a liaison between dental offices and DentaQuest, answering remittance, payment, benefit, contract, and claims questions.
  • Resolve problems quickly by regularly interfacing with customers as needed, ensuring their needs are met and exceeded.
  • Provide initial and ongoing training to team members as needed, promoting knowledge sharing and skill development.
  • Assist in providing mentoring, coaching, and feedback to team members, fostering a culture of growth and improvement.
  • Monitor phone coverage to ensure phone standards are being met, maintaining exceptional customer service.
  • Run and analyze department reports as needed, providing insights for process improvements and optimization.
  • Create and implement department processes as needed, driving efficiency and effectiveness.
  • Maintain department service levels by performing team member functions as needed, ensuring seamless operations.
Requirements
  • Associate's degree and/or two years of experience in a business environment.
  • Previous leadership experience preferred, with a proven track record of success.
  • Knowledge of general computer software, including Excel and MS Word.
  • Excellent interpersonal, written, and verbal communication skills, with the ability to interact effectively with diverse stakeholders.
  • Proven ability to work well individually and with a team, prioritizing tasks and managing multiple projects simultaneously.
  • Ability to remain organized with multiple interruptions, maintaining attention to detail and accuracy.
  • Self-motivation, with a willingness to learn and take on new challenges, driving personal and professional growth.
  • Cooperative, professional, and effective interaction skills with co-workers, company staff, and visitors, promoting a positive and inclusive work environment.

  • Customer Service Team Coordinator

    4 weeks ago

    Austin, Texas, United States DentaQuest Full time

    Job Summary:Serve as a key resource and provide critical support by answering questions and allocating workflow to team members on service-related issues and problems. This role is responsible for coordinating incoming claims and/or authorizations to ensure timely turnaround.Key Responsibilities:Manage the flow of inbound inquiries and department work...

  • Customer Service Team Coordinator

    4 weeks ago

    Austin, Texas, United States DentaQuest Full time

    Job SummaryServe as a key resource and provide support by answering questions and allocating workflow to team members on service-related issues and problems. This role is responsible for the coordination of incoming claims and/or authorizations to ensure turnaround times are met.Key ResponsibilitiesManage the flow of inbound inquiries and department work...

  • Customer Service Team Coordinator

    3 weeks ago

    Austin, Texas, United States DentaQuest Full time

    Job Summary: As a key member of our team, you will serve as a resource and provide support by answering questions and allocating workflow to team members on service-related issues and problems. Additionally, you will be responsible for the coordination of incoming claims and/or authorizations to ensure turnaround times are met.Key Responsibilities:Manage the...

  • Customer Service Team Coordinator

    4 weeks ago

    Austin, Texas, United States DentaQuest Full time

    Job SummaryServe as a key resource and provide support by answering questions and allocating workflow to team members on service-related issues and problems. Additionally, the position is responsible for coordinating incoming claims and/or authorizations to ensure turnaround times are met.Key ResponsibilitiesAssist in managing the flow of inbound inquiries...

  • Customer Service Team Lead

    3 weeks ago

    Austin, Texas, United States City of Austin Full time

    Job SummaryWe are seeking a highly skilled Customer Service Supervisor to join our team at the City of Austin. The successful candidate will be responsible for leading a team of customer service representatives and providing exceptional service to our citizens.Key ResponsibilitiesResolves customer conflicts and provides options to ensure customer...

  • Customer Service Team Lead

    4 weeks ago

    Austin, Texas, United States DentaQuest Full time

    Job Summary:Serve as a key resource and provide support by answering questions and allocating workflow to team members on service-related issues and problems. In addition, the position is responsible for the coordination of incoming claims and/or authorizations to ensure turnaround times are met.Key Responsibilities:Assist in managing the flow of inbound...

  • Retail Customer Service Team Member

    4 weeks ago

    Austin, Texas, United States Michaels Full time

    Job Title: Retail Customer Service Team MemberMichaels is seeking a Retail Customer Service Team Member to join our team. As a key member of our store team, you will be responsible for providing exceptional customer service, planning and coordinating events, and ensuring a positive shopping experience for our guests.Key Responsibilities:Provide fast and...

  • Customer Service Coordinator

    4 weeks ago

    Austin, Texas, United States Southeastern Freight Lines Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Customer Service Administrator 1 to join our team at Southeastern Freight Lines. As a key member of our Service Center, you will be responsible for providing exceptional customer service and supporting the operational functions of our organization.Key ResponsibilitiesProvide excellent customer...

  • Customer Service Coordinator

    4 weeks ago

    Austin, Texas, United States KENCO Full time

    Job SummaryKENCO is seeking a highly organized and detail-oriented Customer Service Representative to join our team. As a key member of our operations team, you will be responsible for managing the preparation, creation, retrieval, validation, and storage of documents necessary to support our operations.Key ResponsibilitiesVerify and maintain accurate...

  • Customer Service Coordinator

    3 weeks ago

    Austin, Texas, United States ABCO Facility Maintenance Full time

    About the Role:We are seeking a highly skilled Customer Service Admin to join our team at ABCO Facility Maintenance. As a key member of our operations team, you will be responsible for handling daily administrative duties, including reporting, data collection and entry, and inter-departmental communication.Key Responsibilities:Handling daily administrative...

  • Customer Service Team Lead

    3 weeks ago

    Austin, Texas, United States Tarrytown Expocare LLC Full time

    Job DescriptionTarrytown Expocare LLC is seeking a skilled Customer Service Team Lead to oversee our Customer Service Team and New Order Markup and Order Entry management. This role will involve workflow management, coaching, training, and developing team members using KPIs and metrics to ensure a consistent workflow.The ideal candidate will have a strong...

  • Customer Service Representative

    4 weeks ago

    Austin, Texas, United States Service Corporation International Full time

    We celebrate lives, and we celebrate our associates. Consider the possibilities of joining a Great Place to Work. Our associates are the heart of our organization, and we're looking for a talented individual to join our team as a Customer Service Representative. Key Responsibilities: Provide exceptional customer service by greeting and welcoming clients,...

  • Customer Service Representative

    3 weeks ago

    Austin, Texas, United States Chicken Express - CE Team Partners Full time

    Role Summary:As a Team Member at Chicken Express, you will be at the heart of our operations. You will take on various roles such as Cashier, Order Taker, Packer, Prep, or Dishwasher. This job is all about flexibility and learning different skills.Your Key Responsibilities:Provide quick and accurate service with a smile.Help make every customer's visit...

  • Customer Service Ambassador

    3 weeks ago

    Austin, Texas, United States Marijane Billington - State Farm Agent Full time

    Job DescriptionAs a Customer Relations Representative with Marijane Billington - State Farm Agent, you will be responsible for delivering exceptional client experiences that drive the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while...

  • Retail Customer Service Team Member

    4 weeks ago

    Austin, Texas, United States Michaels Stores Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Retail Customer Service Team Member to join our team at Michaels Stores. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service, maintaining a high level of product knowledge, and ensuring a positive shopping experience for our...

  • Customer Service Liaison

    3 weeks ago

    Austin, Texas, United States AutoNation Full time

    Customer Service Coordinator Role at AutoNationAs a Customer Service Coordinator at AutoNation, you will be responsible for making outbound service calls to establish relationships with customers and schedule appointments for the Service Department. You will also ask qualifying questions to uncover customer needs and direct calls appropriately. Additionally,...

  • Retail Customer Service Team Member

    2 months ago

    Austin, Texas, United States Michaels Full time

    Job SummaryMichaels is seeking a highly motivated and customer-focused individual to join our team as a Retail Customer Service Team Member. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, assisting customers with their shopping needs, and maintaining a clean and organized store environment.Main...

  • Bilingual Customer Service Team Lead

    3 weeks ago

    Austin, Texas, United States ViaPlus by VINCI Highways Full time

    About UsViaPlus by VINCI Highways is a global mobility company specializing in revenue and services management solutions for the transportation industry. Our technology facilitates high-volume transactions, customer operations, and data analytics for seamless multimodal mobility. As a VINCI Highways subsidiary, we are committed to technical innovation and...

  • Bilingual Customer Service Team Lead

    4 weeks ago

    Austin, Texas, United States ViaPlus by VINCI Highways Full time

    About ViaPlus by VINCI HighwaysWe are a global mobility company in the Intelligent Transportation Systems (ITS) market, specializing in revenue and services management solutions for the transportation industry. Our full-featured, single-account back-office technology facilitates high-volume transactions, customer operations, and data analytics required for...

  • Service Desk Coordinator

    2 months ago

    Austin, Texas, United States INSPYR Solutions Full time

    Job Title: Service Desk Coordinator Job Summary: We are seeking a highly skilled Service Desk Coordinator to join our team at INSPYR Solutions. As a Service Desk Coordinator, you will be responsible for providing technical support and assistance to our clients. Key Responsibilities: * Provide technical support and assistance to clients via phone, email,...