Customer Service Coordinator

4 days ago


Austin, Texas, United States Southeastern Freight Lines Full time
Job Summary

We are seeking a highly organized and detail-oriented Customer Service Administrator 1 to join our team at Southeastern Freight Lines. As a key member of our Service Center, you will be responsible for providing exceptional customer service and supporting the operational functions of our organization.

Key Responsibilities
  • Provide excellent customer service to internal and external customers, responding to inquiries and resolving issues in a timely and professional manner.
  • Perform a variety of administrative tasks, including data entry, filing, and record-keeping, to ensure accurate and efficient processing of customer information.
  • Assist with scanning and processing of bills, ensuring accurate and timely loading into our computer system.
  • Provide support to the Linehaul Dispatch area, as needed, including receiving drivers and obtaining information on freight.
  • Direct visitors and truckers to various parts of the building or premises, ensuring a smooth and efficient experience.
  • Balance daily cash reports and account for all bills, making and preparing bank deposits and checks as needed.
  • Provide daily phone coverage for the Service Center, operating a switchboard console to ensure seamless communication.
  • Welcomes visitors to the Service Center and provides applications to applicants, collecting them upon completion.
Requirements
  • High School Diploma or GED
  • Ability to satisfactorily pass background check and alcohol and drug test
  • 6 months of related experience and/or previous office experience
  • Strong customer relations skills to communicate effectively with internal and external customers
  • Ability to manage multiple tasks with interruptions
  • Computer skills, including Microsoft Office applications
Preferred Qualifications
  • Previous experience with Customer Service, Microsoft Outlook, Microsoft Excel, and Multi-line phone systems
Compensation

$16.59-$21.16 Per Hour

Work Shift

Second Shift



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