Customer Service Team Coordinator

4 days ago

Austin, Texas, United States DentaQuest Full time
Job Summary

Serve as a key resource and provide support by answering questions and allocating workflow to team members on service-related issues and problems. Additionally, the position is responsible for coordinating incoming claims and/or authorizations to ensure turnaround times are met.

Key Responsibilities
  • Assist in managing the flow of inbound inquiries and department work queues.
  • Manage the workflow queues for claims and authorizations, which suspend during processing.
  • Facilitate resolutions to internal and external claims payment issues.
  • Assist in distributing work to team members.
  • Provide leadership to the team and coordinate daily operations and workflow according to department deliverables.
  • Assist team members in responding to and resolving all questions, complaints, and requests from customers.
  • Research, analyze, resolve, and respond to any internal and external inquiries.
  • Serve as a liaison between dental offices and DentaQuest by answering remittance, payment, benefit, contract, and claims questions.
  • Resolve problems quickly by regularly interfacing with customers as needed.
  • Provide initial and ongoing training to team members as needed.
  • Assist in providing mentoring, coaching, and feedback to team members.
  • Assist with monitoring phone coverage to ensure phone standards are being met.
  • Run and analyze department reports as needed.
  • Create and implement department processes as needed.
  • Maintain department service levels by performing team member functions as needed.
Requirements
  • Associate's degree and/or two years of experience in a business environment.
  • Previous leadership experience preferred.
  • Knowledge of general computer software (Excel and MS Word).
  • Excellent interpersonal, written, and verbal communication skills.
  • Proven ability to work well individually and with a team.
  • Ability to prioritize and organize multiple tasks.
  • Ability to remain organized with multiple interruptions.
  • Attention to detail, accuracy, and organization skills are essential.
  • Demonstrates self-motivation by taking initiative to learn more and take on more challenges.
  • Cooperative, professional, and effective interaction skills with co-workers, company staff, and visitors.
About DentaQuest

DentaQuest is a leading oral health company that directs all its energy and resources to improving oral health in the communities it serves. We depend on our people for our ability to provide the highest-quality benefit programs and superior customer service. If you're looking for a challenging work environment where you will be asked to continually develop your skills, you've found the right place.

We are a growing, financially sound company with many advantages to offer to our employees. In addition to competitive salaries and a great benefits package, we also offer a stimulating, productive work environment. Work-life balance is a reality at DentaQuest, as is our commitment to our employees' career advancement.

DentaQuest is an equal opportunity employer. We believe that your work history is the best measure of the value you will bring to the company. We do not base any employment decision on a person's race, religion, color, national origin, gender, sexual preference, marital status, age, veteran status, or disability unrelated to the ability to do the job.

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