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Front Desk Supervisor

2 months ago

Portland Oregon, United States Sage Hospitality Full time
Front Desk Supervisor Job Description

We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Sage Hospitality. As a key member of our front office team, you will be responsible for ensuring that our guests receive exceptional service and that our hotel operations run smoothly.

Key Responsibilities:
  • Supervise and train front desk staff to ensure excellent customer service and efficient operations
  • Respond to guest inquiries and resolve any issues or concerns in a timely and professional manner
  • Manage front desk operations, including check-in and check-out procedures, room assignments, and guest accounts
  • Maintain accurate records and reports, including guest information, room inventory, and financial transactions
  • Collaborate with other departments to ensure seamless guest experiences and efficient hotel operations
Requirements:
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • 1+ years of experience in a related role, preferably in a hotel or hospitality setting
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, staff, and management
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions
  • Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail
What We Offer:
  • Competitive hourly rate: $25.00/hour
  • 10 paid holidays per year
  • Paid time off for vacation and sick leave
  • Eligibility for medical, dental, and vision insurance
  • 401(k) program with employer matching
  • Employee assistance program
  • Tuition reimbursement
  • Employee referral bonus program