Front Desk Supervisor

2 months ago

Portland, United States Azul Hospitality Full time
Job Details

Job Location
Woodlark Hotel - Portland, OR

Position Type
Full-Time/Part-Time

Salary Range
$23.00 - $25.00 Hourly

Job Shift
Any

Job Category
Hospitality - Hotel

Description

POSITION PURPOSE

Assist the Front Office Manager in the daily operations of the Front Desk Department and Guest Service areas. Ensure that the front desk operation meets hotel standards for maximum guest satisfaction.

ESSENTIAL RESPONSIBILITIES
  • Ensure efficient guest registration, check out and telephone service.
  • Observe front desk agents and ensure that established procedures are completed in accordance with policy and procedure, i.e., proper public relations techniques are utilized, guests are handled both courteously and professionally, proper identification and credit are established and all posting, cash transactions, account settlements and deposits are handled correctly.
  • Maximizes hotel revenues through up-sell program, 95% occupancy strategies parking revenues by ensuring proper ticket accountability and cash handling procedures.
  • Ensure guest complaints and requests are handled in a courteous and professional manner and ensure follow through.
  • Monitor and respond to Guest Satisfaction Surveys and guest other comments (via third party sites, comments card etc.).
  • Direct and train Front Office staff. Assist in new-hire and on-going training.
  • Direct and assist front desk staff and telecommunications in organizing breaks, ensuring that all work is completed efficiently and according to schedule.
  • Participate in the hiring process of new staff members. Assist with the preparation of Staff Member Transaction Forms, performance appraisals, and any Staff Service forms as appropriate.
  • Review current days expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered, blocked properly and other departments are notified of room assignment. Review the daily room availability and inform staff. Check status of departures daily.
  • Relay all pertinent information to front desk agents, telecommunications, the following shift supervisor, and the Front Desk Manager.
  • Ensure proper staffing levels based on hotel demand and all necessary reports and forms are completed daily.
  • Be familiar with all company policies and benefits.
  • All other duties assigned by manager or supervisor.
SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:
  • Assist with any guest inquiry.
  • Follow all company and safety and security policies and procedures.
  • Report maintenance problems, safety hazards, accidents, or injuries.
  • Perform other reasonable job duties as requested by direct and indirect supervisors.
PHYSICAL DEMANDS
  • Environmental conditions are inside, a job is considered inside if staff spends approximately 75 percent or more of the time inside. Temperature is moderate and controlled by hotel environmental systems.
  • Must be able to stand and exert well-paced mobility for up to four (4) hours in length.
  • Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
  • Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis.
  • Must be able to lift up to 45 lbs. as needed.
  • Must be able to push and pull carts and equipment weighing up to 250 lbs.
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity.
  • Hearing, smelling, tasting, and visual ability to observe and distinguish product quality and detect signs of emergency situations.
  • Talking and hearing occur continuously in the process of communicating with other staff, guests, and supervisors.
  • Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.
  • Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks occasionally.
  • Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly, and other office equipment as needed.
  • Ability to work primarily with fingers to pick, pinch, type and carry out substantial movements (motions) of the wrists and hands as well.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
  • Must be able to speak, read, write, and understand the primary language used in the workplace.
  • Requires good communication skills, verbal, written and electronic.
  • Considerable knowledge of complex mathematical calculations and computer programs.
  • Must have excellent leadership capability and customer relations skills.
  • Must be detail oriented with outstanding organizational and communication skills.
  • Must possess basic computer skills.
  • Must possess basic computational ability.
  • Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts.
  • Knowledgeable about basic function of Windows OS, MS Office, PMS, PBX, Key system and POS.
  • Self-driven and able to work independently.
  • Exceptionally strong in issue resolution and proven analytical skills with a strong attention to detail.
EDUCATION

High school or equivalent education required. Bachelors Degree preferred.

EXPERIENCE
  • Prior Front Desk experience required.
  • One to three years experience in a supervisory role preferred.
  • Knowledgeable of loyalty programs, brand standards and hospitality industry systems preferred.
LICENSES OR CERTIFICATIONS
  • N/A


GROOMING

All Staff Members must maintain a neat, clean and well-groomed appearance per Azul Hospitality standards. Refer to the property specific required grooming and uniform standards policy.

ATTENDANCE

Regular attendance in conformance with the standards, which may be established by Azul Hospitality, from time to time, is essential to the successful performance of this position. Staff with irregular attendance / tardiness will be subject to disciplinary action, up to and including termination of employment. Upon employment, all staff is required to fully comply with Azul Hospitality rules and regulations for the safe and effective operation of the hotels facilities. Staff members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, staff members may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. This job description is not an exclusive or exhaustive list of all job functions that a staff member in this position may be asked to perform from time to time.

  • Front Desk Supervisor

    3 days ago

    Portland, Oregon, United States Azul Hospitality Full time

    Job SummaryThe Front Desk Supervisor is responsible for assisting the Front Office Manager in the daily operations of the Front Desk Department and Guest Service areas. This role ensures that the front desk operation meets hotel standards for maximum guest satisfaction.Key Responsibilities• Ensure efficient guest registration, check out, and telephone...

  • Front Desk Supervisor

    2 weeks ago

    Portland, Oregon, United States Azul Hospitality Full time

    Job Title: Front Desk SupervisorAt Azul Hospitality, we are seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a key member of our front office team, you will be responsible for ensuring that our guests receive exceptional service and that our hotel operations run smoothly.Key Responsibilities:Supervise and train front desk...

  • Front Desk Supervisor

    2 weeks ago

    Portland, Oregon, United States North Pacific Management Full time

    Front Desk SupervisorAre you a hospitality professional looking for a challenging role in a dynamic environment? We are seeking a skilled Front Desk Supervisor to join our team at the Radisson Hotel in Portland by the Airport.Key Responsibilities:Direct and coordinate the activities of the front desk staff to ensure prompt and courteous service to all...

  • Front Desk Supervisor

    3 weeks ago

    Portland, Oregon, United States North Pacific Management Full time

    Front Desk SupervisorWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at the Radisson Hotel in Portland. As a key member of our front office team, you will be responsible for directing and coordinating the activities of our front desk staff to ensure exceptional service to our guests.Key Responsibilities:Oversee all...

  • Front Desk Supervisor

    2 weeks ago

    Portland, Oregon, United States North Pacific Management Full time

    Front Desk SupervisorWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at the Radisson Hotel in Portland. As a key member of our front office team, you will be responsible for directing, planning, and coordinating the activities of our front desk staff to ensure prompt and courteous service to all guests.Key...

  • Front Desk Supervisor

    3 weeks ago

    Portland, Oregon, United States Sage Hospitality Group Full time

    Front Desk Supervisor Job DescriptionWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at AC Hotel Portland Downtown. As a key member of our front office team, you will be responsible for ensuring exceptional guest service and a seamless check-in experience.Key Responsibilities:Supervise and train front desk staff to...

  • Front Desk Supervisor

    4 weeks ago

    Portland, Oregon, United States North Pacific Management Full time

    Front Desk Supervisor Job DescriptionWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at the Radisson Hotel in Portland. As a key member of our front office team, you will be responsible for directing, planning, and coordinating activities to ensure prompt and courteous service to all guests.Key Responsibilities:Oversee...

  • Front Desk Supervisor

    4 weeks ago

    Portland, Oregon, United States North Pacific Management Full time

    Front Desk Supervisor Job DescriptionWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at the Radisson Hotel in Portland. As a key member of our front office team, you will be responsible for directing and coordinating the activities of our front desk staff to ensure exceptional guest experiences.Key...

  • Front Desk Supervisor

    4 weeks ago

    Portland, Oregon, United States Radisson Hotel Portland Airport Full time

    Front Desk Supervisor Job DescriptionWe are seeking a highly skilled and experienced Front Desk Supervisor to lead our front desk team at Radisson Hotel Portland Airport. The ideal candidate will be responsible for directing and coordinating activities to ensure prompt and courteous service to all guests.Key Responsibilities:Oversee guest registration and...

  • Front Desk Supervisor

    3 weeks ago

    Portland, Oregon, United States North Pacific Management Full time

    Front Desk Supervisor Job DescriptionWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at the Radisson Hotel in Portland. As a key member of our front office team, you will be responsible for directing and coordinating the activities of our front desk staff to ensure exceptional guest experiences.Key...

  • Front Desk Supervisor

    2 weeks ago

    Portland, Maine, United States Westin Portland Harborview Full time

    Job SummarySeeking a highly skilled and experienced Front Desk Supervisor to join our team at the Westin Portland Harborview. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a seamless guest experience.ResponsibilitiesProvide exceptional customer...

  • Front Desk Supervisor

    2 weeks ago

    Portland, Oregon, United States PM Hotel Group Full time

    Job Summary:As a Front Desk Supervisor at PM Hotel Group, you will be responsible for providing exceptional guest service and ensuring a seamless check-in and check-out experience. You will be the face of our hotel, greeting guests and resolving any issues that may arise during their stay.Key Responsibilities:• Greet guests warmly and provide a positive...

  • Supervisor Front Desk

    6 months ago

    Portland, United States Sage Hospitality Group, LLC Full time

    Supervises front office staff ensuring an efficient operation producing excellent results for our customers. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and s Front Desk, Supervisor, Hotel, High School, Reservations, Operations

  • Front Desk Supervisor

    1 month ago

    Portland, Oregon, United States Radisson Hotel Portland Airport Full time

    We are seeking a highly skilled and experienced Front Desk Supervisor to lead our front desk team at Radisson Hotel Portland Airport. The ideal candidate will be responsible for directing, planning, and coordinating activities to ensure prompt, courteous service to all guests and guarantee their experiences are distinctively supreme.Key...

  • Front Desk Supervisor

    1 week ago

    Portland, Maine, United States Colwen Hotels Full time

    Front Desk Supervisor OpportunityColwen Hotels, a dynamic and growing hotel company, is seeking a skilled Front Desk Supervisor to join our team. As a key member of our front office team, you will be responsible for leading the front desk team, ensuring exceptional guest satisfaction, and driving continuous improvement in our operations.Key...

  • Front Desk Supervisor

    2 months ago

    Portland, United States Embassy Suites Portland Tigard Full time

    InnVentures Overview: Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nations largest REITs and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year history we...

  • Front Desk Supervisor

    4 weeks ago

    Portland, United States Westin Portland Harborview Full time

    Job Summary: Join the Westin Family Today! Full benefits available (medical, dental, vision, 401K), 80 Hours of paid time off. Enjoy great perks like hotel & travel discounts, free gym access, and much more! This position starts at $22.00 per hour. The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while...

  • Front Desk Supervisor

    4 weeks ago

    Portland, United States Sage Hospitality Full time

    Why us?: We are looking for a new Front Desk Supervisor for The Hotel Zags. Stylish, inviting and convenient to lively local attractions, The Hotel Zags is an oasis all its own, offering a hospitality experience enlivened by natural beauty and the quirky culture of the city around it. Boutique in size and independent in nature, The Hotel Zags is located in...

  • Front Desk Supervisor

    4 months ago

    Portland, United States Westin Portland Harborview Full time

    Job Summary: Join the Westin Family Today! Full benefits available (medical, dental, vision, 401K), 80 Hours of paid time off Enjoy great perks like hotel & travel discounts, free gym access, and much more! See below for details! This position starts at $22.00 per hour The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or...

  • Front Desk Supervisor

    4 days ago

    Portland, Maine, United States Westin Portland Harborview Full time

    Job SummaryAs a Front Desk Supervisor at the Westin Portland Harborview, you will play a vital role in ensuring exceptional guest experiences and maximizing room revenue. This is an exciting opportunity to join a dynamic team and contribute to the success of our hotel.ResponsibilitiesGuest Services: Provide attentive, courteous, and efficient service to all...