IT Support Manager

4 weeks ago


Glens Falls, New York, United States Glens Falls National Bank & Trust Company Full time
Job Title: IT Manager, Support

We are seeking an experienced IT Manager to lead our IT Support team at Glens Falls National Bank & Trust Company. As a key member of our technology team, you will be responsible for overseeing the day-to-day operations of our IT Support function, ensuring that our employees have the necessary tools and resources to perform their jobs effectively.

Key Responsibilities:
  • Provide technical support to employees, troubleshooting and resolving IT-related issues in a timely and efficient manner.
  • Collaborate with the IT Management team to develop and implement IT strategies and policies that align with the company's goals and objectives.
  • Supervise and manage the IT Support team, providing guidance and coaching to ensure that team members are meeting their performance goals and objectives.
  • Develop and maintain relationships with vendors and partners to ensure that we are receiving the best possible service and support.
  • Stay up-to-date with the latest technology trends and advancements, identifying opportunities to improve our IT infrastructure and services.
Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 8+ years of experience in IT support, with at least 3 years of supervisory experience.
  • Strong technical skills, including experience with Windows, Microsoft 365, and Active Directory.
  • Excellent communication and interpersonal skills, with the ability to work effectively with employees at all levels.
  • Ability to prioritize tasks and manage multiple projects simultaneously.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced IT professional looking for a new challenge, please submit your application today.



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