Human Resources Services Coordinator
1 week ago
The UKG Employee Engagement Center is responsible for delivering exceptional customer experiences to employees by assisting with health and welfare benefits and payroll inquiries. We are seeking a Human Resources Services Coordinator to join our team and provide timely and accurate support to our customers.
Key Responsibilities- Provide best-in-class customer service skills to create exceptional customer satisfaction
- Support customers by serving as the first point-of-contact to their employees
- Learn and navigate UKG Pro Payroll and Benefits systems to respond to end-user needs and inquiries
- Provide support to our customer base using various platforms, including phone, email, remote session, and CRM case management system
- Ask relevant questions to define the root cause of a problem and generate solutions
- Provide explanation of benefits options based on customers' summary plan descriptions and UKG knowledgebase
- Assist with life event changes for newly eligible employees, marriages/births, and related dependent verifications
- Assist employees with Annual Enrollment related questions
- Assist employees with questions related to Payroll and Taxes
- 1+ years' experience in a fast-paced customer service and/or technical support environment
- 1+ years' experience handling difficult or sensitive situations in a professional, timely, and thorough manner
- HR, Payroll, Benefits Administration, and/or HCM domain experience
- Experience working with/in UKG Product suite
- Knowledge of multi-state payroll tax laws
- Fluent in Spanish and/or French Canadian
- Knowledge of support tools such as Salesforce, RingCentral, or other remote access tools
UKG is a leading provider of workforce management and human capital management solutions. We are committed to delivering exceptional customer experiences and providing our employees with the tools and resources they need to succeed.
We are an equal opportunity employer and welcome applications from diverse candidates. We offer a comprehensive benefits package, including health insurance, retirement savings, and paid time off.
Join our team and be part of a dynamic and innovative organization that is shaping the future of work.
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