Customs Documentation Specialist
4 weeks ago
We are seeking a highly organized and detail-oriented Customs Entry Writer to join our team at Accelerated Global Solutions (AGS). In this role, you will be responsible for managing and preparing entry documents in compliance with U.S. Customs Service regulations and other relevant federal agency guidelines.
Key Responsibilities:- Documentation: Prepare entry papers based on shipper's invoices in adherence to U.S. Customs Service regulations and other federal guidelines (e.g., EPA, FDA).
- Freight: Receive and process freight, documentation, and waybills; assess and collect fees for shipments.
- Data: Open and manage shipment files using dedicated software systems.
- Customer: Respond to inquiries via fax, email, or telephone promptly and professionally.
- Issue: Negotiate with domestic customers and act as an intermediary for foreign customers to resolve issues and reach agreements.
- Regulatory: Review invoices and shipping manifests for compliance with tariffs and customs regulations; prepare necessary manifests for shipments.
- Shipment: Notify consignees of shipment delays; provide proof of delivery (POD) as requested.
- Conversion and: Verify and convert merchandise weights or volumes to align with international standards; convert foreign currency to U.S. equivalents or vice versa; calculate duties or tariffs.
- Documentation: Correct Entry Processing Orders (EPOs) as directed by the supervisor.
- Filing and: File documents with the Customs Service and arrange for the payment of duties.
- Duty: Provide quotes for duty rates on goods to be imported.
- Customs: Contact customs officials to facilitate the release of incoming freight and resolve customs delays.
- Billing and: Itemize charges, prepare freight bills, accept payments, and issue refunds.
- Minimum of two to four years of experience in a related role, with at least six months to one year of experience in freight forwarding or customs documentation.
- Strong analytical abilities, proficiency in PC and relevant software, and a thorough understanding of sea freight products and processes.
- Customer service skills and ability to deliver exceptional customer support.
- Ability to learn all aspects of the team's work and provide cover as needed.
- Proven self-starter with disciplined work habits, strong leadership, and motivational skills.
- In-depth knowledge of U.S. Customs regulations and federal agency guidelines.
- Experience with international shipments and customs documentation processes.
- Mandarin language skills.
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