Director of Marketing Operations

1 week ago

Seattle, Washington, United States PitchBook Full time
About the Role

We are seeking a highly skilled and experienced Director of Marketing Operations to join our team at PitchBook. As a key member of our Revenue Operations team, you will play a critical role in driving the efficiency, effectiveness, and scalability of our marketing efforts.

Key Responsibilities
  • Strategic Vision & Strategy: Own the vision and strategy for our Marketing Operations, collaborating closely with other Revenue Operations groups toward that vision.
  • Strategic Roadmap & Initiatives: Own and drive our Marketing Operations roadmap, using well-aligned strategic initiatives to increase the efficiency, productivity, and scalability of Marketing teams.
  • Customer-Centric & Product-Oriented Revenue Operations: Foster a customer-centric, product-oriented culture in Marketing Operations, employing Product Management methodology in our Marketing tools and systems.
  • Business Operations Support & Enablement: Establish responsive and support-oriented Operations teams that improve business operational processes and enable business teams with training, support, configuration, and administration of Marketing enterprise systems.
  • Marketing Platform as a Product: Oversee our Marketing Platform as a product, ensuring your group establishes the roadmap, priorities, and requirements necessary to deliver value for your internal customers via configuration, automation, and integration for marketing enterprise systems.
  • Marketing Operational Intelligence: Identify, prioritize, and manage our roadmap of dashboards, metrics, and KPIs that enable data-driven insights and data-oriented management and tracking of Marketing operations.
  • Customer Understanding: Deeply understand your internal customers' (PitchBook Marketing teams and team members) needs and ensure our Marketing Operations roadmap is focused on driving the most critical and impactful work for those teams.
  • Process Optimization: Continuously assess and refine marketing processes to improve efficiency, scalability, and effectiveness.
  • Team Leadership: Lead and build the Marketing Operations team, providing direction, mentorship, and support to ensure operational excellence and alignment with business objectives.
  • Cross-functional Collaboration: Collaborate effectively with Sales, Marketing, Customer Success, Customer Support, Program Management, Finance, and Enterprise Technology leaders and teams to deliver business value.
  • Industry Trends and Innovation: Stay abreast of industry trends, emerging technologies, and best practices in revenue operations and revenue management to drive innovation and competitive advantage.
  • Culture Building: Support the vision and values of the company through role-modeling and encouraging desired behaviors, fostering a culture of collaboration, accountability, and continuous improvement within the Revenue Operations team and across the organization.
Requirements
  • Bachelor's degree in Marketing, Business Administration, or related field; MBA preferred.
  • 12+ years of experience in Marketing, focused on revenue generation.
  • 8+ years of experience in Marketing Operations, including experience owning systems implementation and automation.
  • 5+ years of experience being accountable for company-wide vision, strategy, and roadmap in Marketing Operations.
  • 8+ years of experience managing/leading teams.
  • Proven track record of developing and implementing marketing strategies that drive lead generation, customer acquisition, and revenue growth.
  • Deep understanding of marketing processes and pipelines, including the enterprise systems supporting them and the analytics necessary to manage and track their efficacy.
  • Strong leadership and management skills, with experience leading and developing high-performing teams in a fast-paced and dynamic environment.
  • Strong understanding of product management methodology and experience applying it in practice to understand customers, gather requirements, build and maintain a roadmap, and manage enterprise systems.
  • Extensive experience with marketing automation platforms (e.g., Marketo), CRM systems (e.g., Salesforce), data platforms (e.g. Snowflake), and analytics tools (e.g., Google Analytics, Tableau).
  • Extensive experience working with program management for cross-functional initiatives and leading/sponsoring programs.
  • Excellent analytical and problem-solving skills, with the ability to translate data into actionable insights and recommendations.
  • Exceptional communication, collaboration, and influencing skills, with the ability to build relationships and drive alignment across cross-functional teams.
  • Highly organized and detail-oriented, with the ability to manage multiple initiatives, projects, and priorities simultaneously.
  • Proficiency with the Microsoft Office suite, including in-depth knowledge of Outlook, Word, and Excel, with the ability to pick up new systems and software easily.
Benefits & Compensation

PitchBook offers a comprehensive benefits package, including comprehensive health benefits, additional medical wellness incentives, STD, LTD, AD&D, and life insurance. We also offer a paid sabbatical program after four years, paid family and paternity leave, annual educational stipend, ability to apply for tuition reimbursement, CFA exam stipend, robust training programs on industry and soft skills, employee assistance program, generous allotment of vacation days, sick days, and volunteer days. We also offer a matching gifts program, employee resource groups, subsidized emergency childcare, Dependent Care FSA, company-wide events, employee referral bonus program, and quarterly team building events.

Compensation: Annual base salary: $175,000-$205,000. Target annual bonus percentage: 20%.

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