Intake Operations Coordinator

2 days ago


Sacramento, California, United States The United Firm | La Liga Defensora, APC Full time
Senior Intake Sales Closer Position

The United Firm | La Liga Defensora, APC is seeking a highly skilled and experienced Senior Intake Sales Closer to join our team. As a key member of our operations team, you will play a critical role in managing multiple aspects of client relations, ensuring operational excellence, and providing exceptional customer service.

Responsibilities:

  • Manage an Intake team, oversee multiple aspects of client relations, and provide exceptional customer service.
  • Review new business intake, screen potential client calls, and persistently monitor inquiries from various channels.
  • Establish relationships with clients, conduct interviews with empathy, and schedule appointments for potential clients.
  • Take accurate notes during initial consultations, collaborate with attorneys, and assist with administrative tasks related to case opening and database management.
  • Fulfill instructions from supervising attorneys, write emails, transcribe notes, research legal documents, and perform other administrative duties as needed.

Requirements:

  • Bilingual proficiency in English and Spanish.
  • At least 2 years of experience in management and 3+ years in Immigration Law (preferred but not required).
  • Strong customer service background, sales experience, and performance-based metrics skills.
  • Ability to work effectively in a fast-paced environment, prioritize tasks, and meet deadlines.
  • Candidates must be resourceful, motivated, and have a customer service attitude.

We offer a competitive salary range of $55,000 - $65,000 per year, benefits (medical, dental, and vision insurance), paid parking, paid time off, and opportunities for growth within our organization.



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