Technical Service Representative
2 weeks ago
MARVEL REFRIGERATION seeks a skilled Technical Service Representative to provide continuous telephone and e-mail support of technical and warranty service-related issues for our customers. This role involves diagnosing and resolving service issues in the field, capturing service call information, communicating company warranty and repair policies, and providing service support for manufacturing, purchasing, and engineering.
Key Responsibilities:
- Provide diagnostic resolution to service issues in the field.
- Capture service call information and perform associated tasks resulting from these calls.
- Communicate company warranty and repair policies.
- Respond to requests pertaining to both service and public website.
- Provide service support for manufacturing, purchasing, and engineering.
- Daily communication with Technical Support Leader.
- Responsible for navigating through the company data & service base system accessing technical information.
Requirements:
- Degree in HVAC with emphasis in Refrigeration preferred.
- Experience in field service an asset would be experience with gas, electric or wood burning appliances (ranges, refrigerators, dishwashers).
- Experience with working with a database management system and customer service.
- Proficient diagnostic and problem-solving abilities.
- Phone etiquette skills and experience with answering inquiries by email.
- Ability to communicate detail verbally and/or in written form.
- Strive for continuous improvement in customer service and company goals.
- Technical skills to support problem resolution with Service Company.
- MS Office Suite (Word, Excel), Outlook.
- Ability to work shifts and hours mandated by management and to pass a drug screen.
Compensation Details:
Hourly Wage: $19-23.65
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