Customer Service Representative
2 days ago
As a Customer Service Representative at Food Lion, you will play a critical role in creating a positive shopping experience for our customers. You will be responsible for providing fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Your primary goal will be to engage customers and create a positive shopping experience by being friendly, courteous and cooperative with other store associates.
Key Responsibilities
* Engage customers and create a positive shopping experience
* Provide exceptional customer service while greeting each customer and using their name whenever possible
* Unload customers' groceries from cart to belt-unload items for ease of bagging such as grouping cold items together
* Check the bottom of every cart and under all baby seats for items before completing an order
* Scan customers' order and handle payment transaction, per standard practice
* Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers
Requirements
* High school graduate or equivalent preferred
* Effective communication and customer service skills
* Ability and willingness to learn multiple tasks and technical requirements of the job
* Must meet minimum age requirements to perform specific job functions
Estimated Salary
$28,000 - $38,000 per year, based on location and experience.
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