Technical Service Representative

4 weeks ago


Greenville, Michigan, United States Marvel Refrigeration Full time

Marvel Refrigeration:

We are a world-class manufacturer of high-end refrigeration and cooking products for the household and commercial markets.

About the Job:

As a Technical Service Representative, you will provide continuous support to our customers through telephone and email, resolving technical service-related issues. You will be responsible for navigating through our data system to access technical information, capturing service call details, and communicating company warranty and repair policies.

Duties and Responsibilities:

  • Diagnostic Resolution: Provide timely diagnostic resolution to service issues in the field.
  • Capture Service Call Information: Capture accurate and detailed service call information, performing associated tasks resulting from these calls.
  • Communicate Company Policies: Communicate company warranty and repair policies to customers.
  • Service Support: Respond to requests pertaining to both service and public website support.
  • Manufacturing, Purchasing, and Engineering Support: Provide technical service support for manufacturing, purchasing, and engineering departments.
  • Daily Communication: Maintain daily communication with the Technical Support Leader.
  • Database Navigation: Navigate through the company data & service base system accessing technical information.
  • Order Entry: Perform order entry duties as assigned.
  • Help Desk Support: Provide help to locate service agents and distributors online.

Requirements:

  • Qualifications: Degree in HVAC with emphasis in Refrigeration preferred; experience in field service, particularly with gas, electric or wood burning appliances (ranges, refrigerators, dishwashers) is an asset.
  • Experience: Experience working with database management systems and customer service is required.
  • Skillset: Proficient diagnostic and problem-solving abilities, phone etiquette skills, and ability to communicate detail verbally and/or in written form are essential.

Benefits:

  • Competitive Compensation: $19-23 per hour, paid holidays, life insurance, short and long-term disability insurance, and tuition reimbursement opportunities.

Work Environment:

We manufacture a variety of products at the same time, and all products are designed, engineered, and assembled in Greenville, Michigan, USA.



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