Technical Service Representative
4 weeks ago
Marvel Refrigeration:
We are a world-class manufacturer of high-end refrigeration and cooking products for the household and commercial markets.
About the Job:
As a Technical Service Representative, you will provide continuous support to our customers through telephone and email, resolving technical service-related issues. You will be responsible for navigating through our data system to access technical information, capturing service call details, and communicating company warranty and repair policies.
Duties and Responsibilities:
- Diagnostic Resolution: Provide timely diagnostic resolution to service issues in the field.
- Capture Service Call Information: Capture accurate and detailed service call information, performing associated tasks resulting from these calls.
- Communicate Company Policies: Communicate company warranty and repair policies to customers.
- Service Support: Respond to requests pertaining to both service and public website support.
- Manufacturing, Purchasing, and Engineering Support: Provide technical service support for manufacturing, purchasing, and engineering departments.
- Daily Communication: Maintain daily communication with the Technical Support Leader.
- Database Navigation: Navigate through the company data & service base system accessing technical information.
- Order Entry: Perform order entry duties as assigned.
- Help Desk Support: Provide help to locate service agents and distributors online.
Requirements:
- Qualifications: Degree in HVAC with emphasis in Refrigeration preferred; experience in field service, particularly with gas, electric or wood burning appliances (ranges, refrigerators, dishwashers) is an asset.
- Experience: Experience working with database management systems and customer service is required.
- Skillset: Proficient diagnostic and problem-solving abilities, phone etiquette skills, and ability to communicate detail verbally and/or in written form are essential.
Benefits:
- Competitive Compensation: $19-23 per hour, paid holidays, life insurance, short and long-term disability insurance, and tuition reimbursement opportunities.
Work Environment:
We manufacture a variety of products at the same time, and all products are designed, engineered, and assembled in Greenville, Michigan, USA.
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