Customer Service Representative

3 days ago


Greenville, Michigan, United States Marvel Refrigeration Full time
About Marvel Refrigeration

Marvel Refrigeration is a world-class manufacturer of high-end refrigeration and cooking products for the household and commercial markets. With over 100 years of experience, we continue to innovate and deliver exceptional quality products that meet the needs of our customers.

Job Summary

We are seeking a highly skilled Customer Service Technician to join our team in Greenville, Michigan. As a key member of our technical support team, you will provide diagnostic resolution to service issues in the field, communicate company warranty and repair policies, and respond to requests pertaining to both service and public website.

Responsibilities
  • Provide diagnostic resolution to service issues in the field and communicate company warranty and repair policies.
  • Capture service call information and perform associated tasks resulting from these calls.
  • Respond to requests pertaining to both service and public website.
  • Provide service support for manufacturing, purchasing, and engineering.
  • Daily communication with Technical Support Leader.
Requirements
  • Bachelor's degree in HVAC with emphasis in Refrigeration or related field.
  • Minimum 2 years of experience in field service, preferably with gas, electric, or wood burning appliances (ranges, refrigerators, dishwashers).
  • Experience working with database management system and customer service.
  • Proficient diagnostic and problem-solving abilities.
  • Excellent phone etiquette skills and experience with answering inquiries by email.
  • Ability to communicate details verbally and/or in written form.
  • Strive for continuous improvement in customer service and company goals.
Benefits

We offer a competitive benefits package, including:

  • 401(k) matching.
  • Free life insurance, short and long-term disability insurance.
  • Tuition reimbursement to help grow your career skills and knowledge.
Compensation

The estimated hourly wage for this position is $19-$23 per hour.



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