Customer Service Representative

4 days ago


Greenville, Texas, United States Staff My Agency Full time
Staff My Agency: Bilingual Customer Service Representative

We are seeking a qualified professional to join our winning team as a Customer Service Representative. As an Agent Team Member, you will receive a competitive salary plus bonus, paid time off, valuable experience, and growth potential.

This role is perfect for a motivated self-starter who thrives in a fast-paced environment. You will establish customer relationships, provide prompt and friendly service, and educate customers about insurance options. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience.

Salary: $50,000 - $60,000 per year

Responsibilities:

  • Establish customer relationships and follow up with customers, as needed.
  • Provide prompt, accurate, and friendly customer service, responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Maintain a strong work ethic with a total commitment to success each and every day.

Requirements:

  • Bilingual Spanish/English preferred.
  • Excellent interpersonal skills.
  • Excellent communication skills - written, verbal and listening.
  • People-oriented.
  • Organizational skills.
  • Self-motivated.
  • Detail oriented.
  • Proactive in problem solving.
  • Dedicated to customer service.
  • Able to learn computer functions.
  • Pride in getting work done accurately and timely.
  • Ability to work in a team environment.
  • Ability to multi-task.
  • Provide timely and thorough activity reports to agent.
  • Property & Casualty license (must be able to obtain).
  • Life and Health license (must be able to obtain).
  • Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education.


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