Customer Experience Manager

7 days ago


Greenville, Michigan, United States Middleby Full time

At U-Line and Marvel Refrigeration, we are seeking a results-driven Customer Service Manager to lead our customer experience team. With a strong focus on delivering exceptional customer experiences, this role requires a leader who can drive initiatives to enhance service quality, resolve customer issues effectively, and ensure the ongoing success of our innovative product lines.

The ideal candidate will have significant experience in call center management and associated key performance drivers. They will possess excellent leadership skills, with the ability to get work done through others, and be proactive in thinking ahead to ensure performance is in line with plan.

This full-time position offers a competitive benefits package, including 401(k) matching, company-provided life insurance, short and long-term disability insurance, paid time off at start, paid holidays, tuition reimbursement, employee referral program, and more.

In exchange for your hard work and dedication, you can expect a salary range of $65,000 - $90,000 per year, depending on experience.

Job Responsibilities:

  • Provide support to consumers after the sales process for product questions and warranty support
  • Train and develop servicers to maintain first-in-class service on Marvel and U-Line products
  • Manage servicer rates and leverage Middleby portfolio to ensure cost-effective rates
  • Dispatch servicers via Global Warranty and maintain closed-loop warranty process to ensure effective communication with customers and servicers

Requirements:

  • Significant experience in call center management and associated key performance drivers
  • Bachelor's Degree in Business Administration or related field
  • Experience managing a technical services department, including 3rd party warranty provision
  • Excellent leadership skills with the ability to get work done through others

About Us:

Marvel Refrigeration has been crafting premium undercounter refrigeration and ice products since 1892, combining innovation with timeless craftsmanship. U-Line Corporation creates beautiful and functional refrigeration and ice solutions designed to elevate the modern lifestyle, with a focus on proper preservation of food, beverages, and wine, since 1962.



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