Service Operations Manager

1 day ago


St Louis, Missouri, United States H&E Equipment Services, Inc. Full time

Job Title: Service Manager

Job Summary:

H&E Equipment Services, Inc. is seeking a highly skilled Service Manager to oversee all service operations, ensuring efficiency, quality, and customer satisfaction. The ideal candidate will have a strong background in management, excellent communication skills, and the ability to lead and motivate a team.

Key Responsibilities:

  • Service Operations Management: Lead and oversee all service operations to ensure efficiency, quality, and customer satisfaction.
  • Customer Relations: Build and maintain strong customer relationships through exceptional service and communication.
  • Financial Management: Manage P&L budgeting for the service department to achieve financial targets and objectives.
  • Employee Training & Development: Provide training, coaching, and support to service employees to enhance their skills and capabilities.
  • Work Area Management: Supervise and manage the service technicians' work area to ensure organization, cleanliness, and compliance with safety standards.
  • Work Order Prioritization: Prioritize and allocate work orders effectively to meet customer needs and operational requirements.
  • Safety Compliance: Ensure all safety protocols and procedures are followed by service technicians and staff.

Requirements:

  • Management Experience: 2-5 years of experience in management or supervision of repair, installation, service, support, or other leadership roles.
  • Administrative Skills: Strong administrative, organizational, and service-oriented capabilities.
  • Technical Proficiency: Proficiency in MS Office Suite, smartphones, and tablets.
  • Leadership Qualities: Ability to inspire, lead, and motivate others with a quick learning ability.
  • Communication Skills: Excellent verbal and written communication skills with a focus on customer service and team collaboration.

About H&E Equipment Services, Inc.:

H&E Equipment Services, Inc. is one of the largest integrated equipment companies in the nation, providing the higher standard in equipment sales, rental, parts, and service. With locations across the United States, we pride ourselves on being an equipment company, run by equipment people. We leverage our national portfolio of equipment with a local approach to provide reliability, fair prices, and the support of a first-class service team.

What We Offer:

Competitive wages, excellent benefits, paid holidays, paid time off, and a 401K retirement savings plan with company match.



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