Launch Operations Support Specialist

1 week ago

KENNEDY SPACE CENTER, United States Jacobs Full time

Your Contribution:

Innovating Today. Shaping Tomorrow.

At Jacobs, we are committed to your growth and success. Our projects are not just tasks; they are our collective challenge as a society. We adopt a collaborative and thoughtful approach in every partnership we engage in.

We strive to redefine conventional methods and tackle the world's most pressing challenges, turning visionary concepts into practical solutions for a more interconnected and sustainable future.

Shape your career with an organization that motivates and empowers you to perform at your best, enabling you to evolve, develop, and thrive – both now and in the future.

We are at the forefront of sending individuals to the Moon and Mars. If you are eager to be part of this extraordinary journey and thrive in a collaborative team environment, we welcome you to contribute to our historic mission. It requires innovative thinking and perseverance to transform NASA's aspirations into reality, and that is our daily endeavor.

The COMET contract oversees the comprehensive management and execution of ground systems capabilities, processing of flight hardware, and launch operations at NASA's Kennedy Space Center in Florida. These responsibilities support the International Space Station, Ground Systems Development and Operations, as well as the Space Launch System, Orion Multi-Purpose Crew Vehicle, and Launch Services programs.

Key Responsibilities

Responsibilities encompass, but are not limited to:

·Preparation Support - Allocate and provision resources for the Firing Room, both hardware and software, utilizing standardized configurations. This includes software installations, hardline connections, system initialization, and readiness assessments.

·Real-Time Operational Support - Engage in proactive measures to ensure seamless support, provide necessary information, and avert disruptions and outages. This involves system monitoring, data documentation, system administration tasks, and real-time coordination of both scheduled and unscheduled activities.

·Issue Management and Troubleshooting - Identification and documentation of hardware and software challenges.

·Additional Operational Support Functions - Serve as the primary communication link to the Test Team, oversee Environmental Monitoring, and manage Disaster Preparedness and Recovery.

·Develop and uphold operational protocols.

·Monitor and analyze systems, including maintaining logs, file systems, account permissions, and troubleshooting issues.

·SMC Administration - Configure hardware layouts, provision, and set up non-xxid platforms.

·Facilitate technical meetings.

·Perform other related duties as assigned.

Access to Kennedy Space Center Amenities

While contributing to space exploration at Kennedy Space Center, you can take advantage of various on-site amenities, including:

·Child Development Center

·Discounted access to local attractions and theme parks

·Credit Union

·Fitness Center

·Barbershop

·NASA Exchanges

Qualifications:

Bachelor's degree in an IT-related field or three (3) years of relevant experience in an IT specialization.

Depending on the candidate's experience, qualifications, and organizational needs, we reserve the right to consider candidates at any level for which this position has been advertised.

Job Requirements

·A solid foundation in Linux is essential.

·Ability to adhere to complex procedures and maintain attention to detail.

·If offered a position, proof of U.S. Citizenship or Legal Permanent Resident/Green Card holder of the United States is required.

Physical Requirements

·May need to ascend stairs to access equipment for troubleshooting.

·Required to wear hearing protection, eye protection, and other necessary personal protective equipment.

·Position may involve prolonged periods of sitting or standing.

·Physical demands include sitting, walking, standing, extensive stair use, and access to remote structures.

·Position is situated in a hazardous testing environment; must be capable of quickly evacuating buildings in emergencies.

Work Environment

·May be required to work both indoors and outdoors throughout the testing complex.

·Position may necessitate daily travel to various locations on-site.

·Walking on uneven surfaces, including paved areas, gravel, and sand, may be necessary to reach different locations on the facility.

·Climbing ladders and platforms may be required.

·All tasks must be performed safely in accordance with NASA and company safety protocols.

Equipment and Machines

·Computers and printers utilized for generating reports and schedules.

·A variety of equipment used in testing processes.

Attendance

·Full-time work hours.

·Position may require occasional overtime, including weekend work, based on task demands.

·Dependability and punctuality are essential.

·Shift work may be necessary.

Other Essential Functions

·Must effectively communicate ideas both in writing and verbally.

·Must be willing to travel to fulfill position requirements, which may include airline travel to customer locations. In some cases, accommodations can be arranged for personal vehicles, if necessary.

·Grooming and attire must be suitable for the position and must not pose safety risks to oneself or others.

·Must adhere to all "drug-free workplace" policies as mandated by federal contracting directives, which require drug testing for employees in sensitive roles.

·Government security clearance may be required in the future.

·Must foster a positive work environment by behaving and communicating in a manner that promotes good relationships with customers, clients, colleagues, and management.

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