Client Relations Manager

1 week ago

Dubuque, Iowa, United States Enlivant Full time

Position Title: Sales Manager

Job Category: Sales and Marketing

Overview:

Enlivant is on the lookout for a dedicated Sales Manager to join our team.

At Enlivant, we are committed to serving the aging population of America with dignity and respect. With a network of over 230 communities, we aspire to be the most reliable provider of senior living services in the nation. Our team treats residents with compassion and integrity, creating a family-like atmosphere.

We take pride in being recognized as a Great Place to Work, focusing not only on our impact within the industry but also on the well-being of our employees. Our comprehensive Benefits Plan caters to the diverse needs of our workforce, offering competitive medical, dental, and vision packages, along with a 401k plan that includes company matching. Additionally, we provide a generous unlimited paid time off program.

We ensure our employees are well-prepared for their roles through personalized training, both in-person and online, in compliance with state regulations and industry best practices. Our Learning Management System (LMS) grants all Enlivant employees access to essential regulatory courses, specialized training in Memory Care from industry expert Teepa Snow, professional development opportunities, and Continuing Education courses.

Join us in making a meaningful difference in the lives of seniors.

Role Summary:

As the Sales Manager, your primary responsibility will be to cultivate significant relationships and enhance the community's brand, leading to increased occupancy and revenue. You will oversee the sales and marketing initiatives and collaborate with the community leadership team to strategize activities that generate leads, tours, and resident move-ins.

Key Responsibilities:

  • Assess, develop, and execute the community's sales strategies in partnership with the Executive Director and Regional Director of Sales and Marketing.
  • Manage the entry and upkeep of the database management system and lead tracking.
  • Coordinate all community outreach efforts and events aimed at seniors, their families, and local professionals.
  • Establish and nurture relationships with prospective residents and their families, assess care service needs, and provide exceptional customer service throughout the move-in process.
  • Perform additional duties as assigned.

Qualifications:

Required:

  • A minimum of three years of experience in a related field such as assisted living, long-term care, hospice, or home care as a sales manager.
  • Proficiency in MS Word, Excel, and PowerPoint.
  • Strong problem-solving and time management abilities.
  • Ability to fulfill the necessary work schedule and requirements, with or without reasonable accommodation.

Preferred:

  • Prior experience in sales and marketing, event planning, or community outreach, ideally within a senior living or healthcare context.
  • Demonstrated ability to be an influential team player.
  • Confidence and self-awareness in professional interactions.
  • Strong interpersonal skills and the ability to engage others in enjoyable and creative activities.
  • Commitment to excellence and integrity in all professional dealings.
  • Consistent demonstration of compassion for residents, staff, and guests.
  • Exhibit humility in all interactions.

Equal Opportunity Employment:

Enlivant is an equal opportunity employer and does not discriminate in employment based on race, color, national origin, age, disability, or other protected categories.

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