Resort Ambassador

5 days ago


Sens, Bourgogne-Franche-Comté, United States Resorts World Las Vegas Full time

**Job Overview:**

We are seeking a skilled Resort Ambassador to develop and maintain relationships with targeted gaming/non-gaming resort patrons through personal contact to generate incremental revenues at Resorts World Las Vegas.

The ideal candidate for this position should have a passion for meeting and assisting gaming/non-gaming resort guests, be fluent in multiple languages, including English and Japanese, and possess excellent customer service skills.

**Responsibilities:**

  • Manage all aspects of the guests visit (book spa, dining, in-room dining amenities, ground transportation, cabanas, hotel rooms, establish casino credit, oversee folio check-out, etc.) for Asian guests.
  • Cultivate and identify patrons with incremental spend throughout the resort.
  • Interact with players in person on property, as well as via telephone, e-mail, text message, and written correspondence.
  • Provide information to team and property leadership related to guest feedback, suggestions, concerns, or issues.
  • Adhere with Resorts World Las Vegas policies and procedures as well as Title 31 compliance requirements.
  • Obtain and maintain position-specific licensing.
  • Use personal device/cellular phone for job-related operational tasks, job duties, review of company documents, etc.

Estimated Salary: $60,000 - $80,000 per year.



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