Luxury Resort Ambassador

16 hours ago


Sens, Bourgogne-Franche-Comté, United States Resorts World Las Vegas Full time

Job Title: Luxury Resort Ambassador

Location: Las Vegas

Estimated Salary: $65,000 - $85,000 per year

About the Role

We are seeking an experienced and highly skilled Luxury Resort Ambassador to join our team at Resorts World Las Vegas. As a key member of our resort's hospitality team, you will be responsible for delivering exceptional guest experiences and building lasting relationships with our valued patrons.

The ideal candidate will have a passion for providing world-class service, as well as being fluent in multiple languages, including English and Mandarin/Cantonese.

Main Responsibilities
  • Manage all aspects of the guest's visit, including booking spa, dining, in-room dining amenities, ground transportation, cabanas, hotel rooms, establishing casino credit, overseeing folio check-out, etc.
  • Cultivate and identify patrons with incremental spend throughout the resort.
  • Interact with players in person on property, as well as via telephone, email, text message, and written correspondence.
  • Provide information to team and property leadership related to guest feedback, suggestions, concerns, or issues.
  • Adhere to Resorts World Las Vegas policies and procedures as well as Title 31 compliance requirements.
  • Obtain and maintain position-specific licensing.
  • Use personal device/cellular phone for job-related operational tasks, job duties, review of company documents, etc.
Requirements
  • Fluent in English and Mandarin/Cantonese.
  • Ability to work varied shifts, including nights, weekends, and holidays.
  • Ability to effectively communicate in English.
  • Polished appearance and demeanor.
  • Excellent customer service skills.
  • Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.


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