Retail Team Lead

7 days ago


Springfield, Virginia, United States Party City Full time
Job Description

**About the Role**

We are seeking a highly motivated and experienced Retail Team Lead to join our team at Party City. As a Retail Team Lead, you will be responsible for executing best-in-class sales and service strategies, reinforcing exceptional customer service behaviors, and providing value to our guests through a customer-friendly in-store and curbside shopping experience.

Key Responsibilities:

  • Execute sales and service strategies to drive sales growth and customer satisfaction
  • Reinforce exceptional customer service behaviors through accountability, reinforcement, recognition, and praise
  • Provide value to guests through a customer-friendly in-store and curbside shopping experience
  • Leverage technology to enhance the customer service experience for internal and external customers
  • Cultivate an "It can be done" attitude with the team to overcome obstacles and bring joy to customers
  • Help deliver on sales, profit, and service targets, as well as deliver on all key Omni strategies and metrics

Requirements:

  • Prior retail management experience
  • Ability to lead a team in a dynamic and fast-paced environment
  • Customer obsession and a passion for delivering exceptional customer service
  • Adaptability and ability to manage change daily through the team
  • Strong communication skills and ability to build relationships with staff and customers

What We Offer:

  • Comprehensive benefit plan
  • 401(K) program
  • Tuition reimbursement
  • Competitive salary
  • Fun working environment
  • Generous associate discount
  • Lifestyle benefits


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